Customer Comments

The folks at TurnTex have got the greatest customer service. I ordered within a very short hour I had a tracking number and three days later had 4 gallons of Cactus Juice. That was with Thanksgiving too! Everything is always packed very well. Thanks for the great service. 

This is one company that stands behind their product.

I’ve ordered Cactus Juice, dyes, the Fire Ball and a temperature controller. All are excellent quality and work great. TurnTex has been great to deal with with quick response and no hassle shipping to me in Canada. Definitely recommended!

I received my order on time and I have not used the castus juice yet. The  Alumilite is fun and exciting to cast. I am new to casting, all the information about how to has taken a lot of the guess work out of it. Thank you for your customer service. Your email to me without me having an issue, has impressed me. I will be ordering more from in the future. Customer service and satisfaction does still exist.

 

fast shipping and insanely awesome customer service. You have earned a lifetime customer thanks for everything!

There were no surprises with my order. Everything was as described on your web site. Your instructions and suggestions for use have been very helpful. This is my first experience with a vacuum pump. I will do all of my stabilizing with cactus juice from now on. I have been woodworking and wood turning for over 60 years. When I tell that I am stabilizing with cactus juice people grin and ask "what is that?" I grin back and say "I have no idea, but I don't think it comes from a cactus". I find your web site a bit user unfriendly, but that may just be me and my 74+ years on planet earth. Thank you for very timely delivery of the products that I ordered. I currently make knives, turn pens, duck calls, and other fun projects. I live in East Texas, lived in San Antonio about 25 years ago....loved South Texas.

I am really enjoying the products, as I am basically just starting in making my own blanks for fishing rod handles. So far, so good.  Thanks again.

Tenino Washington  state.

I had an issue with the Cactus Juice activator. The seal was tight with pressure and when removed I lost about half of the contents. Curtis replaced the activator at no cost even though I should have been more careful when opening it.

Turntex is a classic example of what all companies should strive for in customer service.

Thank Curtis you have won all my business.

just started stabilizing wood, so ordering cactus juice was a must! Went through about half of the gallon the first few days, might have gotten stab-happy. But I love this stuff, it’s awesome, works like a charm, it’s easy to clean up. I’ve been able to make some pretty sweet knife handles out of what once was punky wood. Thanks turnte!

My order had a delay in shipping due to unforeseen events; Curtis recognized that there was a potential issue before the package was to arrive; he offered multiple solutions that included over-night shipping to ensure that I remained a satisfied customer.  Though I did not opt for this, he did ultimately re-shipped and accepted the burden of tracking the original package.  Bottom line- Curtis is as good as the products that he sells- 

Have gotten 2 shipments of Cactus Juice Resin and dyes, and have been really happy with everything so far!  Definitely will be a repeat customer.

 

Excellent product I would not use anything else 

I have been dealing with Turntex for a while now and they always impress. With my latest order I ordered on a Wednesday afternoon and it was here in Canada by Friday!!!

Fast service. Second order. Works great on spalted alder.

I just recently finished my first batch of stabilized material. Some of it was redwood burl, pine cone and some unknown species that had beautiful grain in it. I left it under vacuum for about four hours and then overnight after releasing the vacuum. The material came out very nice and i am looking forward to frying different materials.

I also nave a pressure pot which I intend to use to put the material under pressure to further drive the cactus juice deeper into the material. I am going to purchase some casting resin to further experiment with.

 

I recently purchased an Oven Tamer II.  It is well made and works as advertised.  It took a few minutes for the auto tuning function to tune the Oven Tamer to my oven, but once that was done it is quick and simple to use.  Most often, I just press the on/off switch, and the oven starts to heat up to last temperature setting that was used.  Generally, that's 180 degrees.  If I need to use a different temperature, just a few button clicks is all it takes.  It's interesting to see and hear to oven be cycled on and off every few seconds as the Oven Tamer keeps the temperature within a degree or so of the set temperature.  

I've not used the timer function yet, so I cannot comment on it yet. However, for only a few dollars more, I think it is worth having the ability to set the oven to turn off automatically after a set time.  So far, I've not needed to run errands while I'm cooking something, so I've preferred to manually turn the oven off.  But, I like knowing I can put something in the oven at 9 pm and not have to stay up until it has finished cooking!

I ordered parts to make my own vacuum chamber (going to use a stainless steel asparagus steamer),  and everything was shipped quickly. My order was complete and all the parts are excellent quality. Thanks Curtis!

This is an excellent product for stabilizing wood or bone.  I have been using this since 2014 and love how easy it is to use and fantastic it works.  Turntex is always quick to get my order out.  Thanks.

love using TurnTex products in my wood working. Best out there. 

hello

I received what I order and I am very satisfied with your service! Your products are very good and I have success with stabilization my knife shaft thanks to your instruction!

regards from Svein Opdal living in Norway

Fast shipping and a good product come to and trade again.

Fast and easy, 

I have been using cactus juice for 3 years now.  Very happy with it.  I have tried other hobby stabilizing resins out there on the market and I keep coming back to Cactus Juice from TurnTex.  I just received another 4 gallons in the mail last week!  Thank you Curtis

If you have not tried the news dyes, well they are very awesome!

I received the 4" version of the infusion tube four days ago. Before first use, I hooked the tube to my vacuum pump and tested for any leaks.  I was able to pull maximum vacuum for the pump without a problem. When the tube was isolated from the pump, the tube held the vacuum for a couple of minutes with no sign of vacuum loss.  I then ran a test run infusing a couple of pieces of wood. The tube performed flawlessly.  Outstanding quality throughout. 

...by the great products and service that Curtis provides. That’s one advantage of dealing with a small business; you are usually sending your money to the same person who is creating the product and/or performing the service. That person usually takes pride in making sure “it is right.” At TurnTex, you know it’s going to be right; it always is.

Curtis & crew are great people, with fast and friendly service. When you order from Turntex you know the quality of the product you are purchasing Is exactly what you’re going to get. 

Turntex is also very educational!!! Overall Turntex is a wonderful company!

Thank You!!!

I received the Catus  Juice very timely.  I called regarding contaminants that may affect the produce.  The Phone call was received and the answer was provided to my satisfaction.  I would use this firm again in future purchases. 

I've recently been introduced to Turntex through an instructor at the Marc Adams School of Woodworking.  After a short demo on the use and capabilities of the Cactus Juice stabilizing resin, I was hooked and had to try it. I'm very pleased with the product and the services - i.e.: fast shipping,  ease of use, high quality. 

i am excited to continue to experiment with this and other Turntex products.  

I have been a customer for a few years, and am please to say that the great service that I was attracted to in the beginning, remains the same high quality, consistent customer focused service today. Thanks

Cactus juice is always Great! Fast shipping and great customer service!

The cactus juice came highly recommended by many many people. All of which do small turning (pens, bottle stoppers, etc).  The IAP website and local chapter people also highly recommended it.  

 

I have to say for never having used this and never having done stabilizing before, the cactus juice was awesome to work with. It was easy to activate, easy to use, very low odor (maybe a little sweet smelling), and cured as advertised. 

Within a few hours I went from junk rotted red box elder to finished hydrid alumilite and stabilized blanks. The best part was I can reuse the left overs until I run out. 

I would suggest some cheap disposable filters for collecting the left overs as inherently you will have dust or wood fibers from junk wood end up in the left over cactus juice. I used the paint gun cone filters from harbor freight because they are super cheap and easy to use. 

Love this stuff and highly recommend to anyone. 

Curtis has been doing what he does for a good long while.  Through trial and error he has found the way that stabilization works best.  The equipment he builds is top notch and nothing carrying his name is ever going to leave his shop if it isn't first rate quality.  My first order with him was for a gallon of Cactus Juice, a 4" vacuum chamber, Oven Tamer, and an assortment of dies.  All I had to do was supply my own vacuum pump.  Everything he says Cactus Juice will do is gospel.  I have some burl that I want to use for knife scales but it is way too soft.  Cactus Juice sure fixed that problem.  The Oven Tamer blew my mind as I watched it work the toaster oven flawlessly.  It never allows the oven to stray more than .2 degrees from your desired set temperature.  I will be using the oven tamer for tempering knife blades in the future.  You can't go wrong with quality products and service backed by a man who still believes a man's spoken word is stronger than words on a paper.  Call me a new customer for life.

Thank you for very good service. Cactus Juice has helped me  making knife-making an even  more interresting hobby.

It is so nice to do business with someone who cares enough about his products and customers to find out if there happy with product and service and I very happy. This is a first class business!!

I bought my Turntex Vacuum Chamber 5 months ago, have been using it at least weekly since then.

The Chamber and accessories are top quality, everything works flawlessly.
This is an Excellent product!

I completed my Stabilizing setup with one of the recommended vacuum pumps and I'm glad I did.  Turntex.com website is a gold mine of information and how-to's.

Cactus Juice and dyes are also quality products easy to use and cleanup. The Estimator-Calculator, on the website, gives a very close approximation of Cactus Juice usage.

Overall, Turntex is a great company to deal with; products, information, responsiveness, shipping, everything is first class.

Congratulations!

I am new to this method of pen making. I have been watching a lot of utube videos on this and decided to give it a try. Everyone noted how well this TurnTex worked. Well I decided to order some Alumilite. I ordered the 8 oz size clear on-line. I was happily surprised when my ordered arrived at my home 2. Days later!!!!!! Great product and great company to work with. I will be ordering more in the near future. Thank you TurnTex.

1. Answers your question every time. (Wether knowledgable or dumb).

2. Great prices. I buy the four jugs at a time as gets shipped to Canada.

3. Great info on website. Do 's and dont's.

4. Fast shipping to Canada .  Takes just as long for me to get a package shipped across Canada as it takes for turntex and it has to clear customs.

thanks again. Glenn.

Curtis spent 30 to 45 minutes on the phone with me discussing issues ideas having.  Low and behold his suggestions were the fix.  New order of cactus juice. Since mine had gone bad, an over thermometer, and some extra steps I was not doing correctly, and I'm back to stabilizing.  Turntex has customer service that is second to none.  I will continue to use him for cactus juice as well as for alumilite.

Great Service, fast shipping. I will continue to order you product, its always hard for us in Alaska to get something shipped here. We appreciate your efforts in your shipping to us here.

 

Thanks

Troy

Just got it in haven't tried it yet, but will this weekend.

Fast service, love dealing with this company

After waiting almost 3 months and never getting any product I gave up and cancelled the order.

My Comments:  This gentleman placed his order on 8/25/17 with a stated estimated lead time on my site of 4-6 weeks.  He was notified on 10/2/17 (38 days from purchase) that his order was ready to complete and finalize and could take a few weeks to finalize and ship.  He e-mailed me on the morning of 10/18/17 (54 days after order) asking about when his order would ship.  I read his message late that afternoon and was beginning to reply when another nasty e-mail came in from him cancelling the order without ever letting me reply.  His chamber was made and ready to ship but was in the que to ship.  Total time from the date of the order to the day he cancelled was 7 weeks which was just 1 week over the estimate, not 3 months as he claims in this review.  My policy is to post all reviews, good or bad so I did not want to not publish this but did want my side of the story told since his information is inaccurate.

My order shipped within an hour of when it was submitted.  Everything arrived on time and in good shape.  This shouldn't be a surprise to anyone who's familiar with TurnTex.  Curtis responded to an email question (Yes, Tightbond glues can be used with wood stabilized with Cactus Juice) within 15 minutes of my emailing him the question -- late on a Monday evening.  He cannot respond so quickly to every question, but it's clear that promptly addressing concerns and questions is a high priority for him. Why would order fulfillment be any different?

Products and customer service was top notch as always. I have gotten everything I've ordered on time and when I had questions I got my answers the same day. No complaints at all.

Can't say enough about the service.  

This is the only solution I will use or recommend for using on products that I want protected from the elements for years to come. I intend to use it on every wood containing knife handle that I put on my knives and also have in the past. Super good product, follow directions and you will love the results. If you ahve a question, don't mind answering, also excellent customer service!

Great company to deal with.

Vacuum chambers are the best. 

They are individually and  thoroughly tested before they are shipped.  

A wealth of information on his website  

 

 

 

 

 

All I can say is TurnTex Woodworks and staff are a class act......everything you order is shipped as soon as possible and packed well. When you receive your package everything is there and accounted for.... If you have any questions, Curtis and his people are more than glad to talk to you about their product....The "how to" directions and tutorials on the website are outstanding...the quality of the product is second to none.... Can't say enough about these folks...

Thanks Curtis for running a great company...

 

Thank you so much for the great products you sell. I didn't know about stabilizing wood until I saw it on YouTube. Now I can turn my unusable wood into something nice. Only problem now is finding enough materials to stabilize. Thanks again.

Very happy customer!!!

I am using the Cactus Juice on soft or spalted woods that would otherwise be unusable. I also use it on "good" woods as an added level of protection and stability. It is a great product and is easy to use. In addition the service has been great. It is nice to work with someone who takes pride in their product.