Customer Comments

Being new at casting, I have found your products and product information very reassuring.  The quality is also very good, and knowing I can call you if I get into a jam allows me to have at it.

The order process was excellent and delivery fast.  Prices were the best I could find.  What more could you ask for.  Nothing.  The perfect company.  Thanks  

Great product. Easy ordering and quick shipping.

Order arrived quickly and was correct. Used it that night to stabilize some pine cones. Worked great!

It is with great pleasure that I commend you with your excellent customer service. The follow-up emails were evidence of true customer service and heartfelt concern for your customers. The quick shipping of the products were very impressive. I will definitely be ordering from you again. Your "Help Center" is a wealth of information for anyone with questions on Stabilizing.

I have owned and managed businesses in the past and I am a Stickler for good customer service and I will have to say that your company rate an A+'

 

I just stabilized my first couple of pieces using Cactus Juice. All the guidance on the Turntex website was so helpful; very pleased with the results, though I was surprised that I was still getting bubbles after five days! I did have a couple of questions during the process and Curtis was right there with clear concise answers - sometimes so quickly it was scary. I will be back!

I haven't used the product yet but the customer service is amazing!! I really appreciate the quick response. 

 

Thanks for everything. I will definitely be back for more. 

This by far has been a great investment!!   Quality product and built for use!!!   Also Curtis has been very good to deal with and is willing to answer any questions!!

Have not had a chance to use products yet. Anxious to get started. Very pleasant purchase. 

I haven’t had a chance to use the cactus juice yet. But there were no problems with my order or shipment.

I got the email that my Cactus Juice had shipped the day that I ordered it.  I’ve got handle scale blanks sitting in the vacuum chamber right now, so we’ll see if the product is as good as the service but if it is I know I will be satisfie.

Purchased the chamber from Turntex couple of years ago. So far ave used it to stabilize spalted, punky or porous blanks for turning pens. Works very welll and makes a world of difference in the blanks I can turn.

Curtis is very responsive, his website and YouTube channel are a great source of information for turners. Will definitely be back for more.

My order was received quickly. This was my first time using Cactus Juice. Curtis was very helpful and promptly answered a few questions I had. I recommend this company because of quality products and service.

Purchased the Oven Tamer II for drying wood, and curing Cactus Juice. Couldn't be happier. The Oven Tamer does a perfect job of maintaining the set temperature, and as advertised when set at the proper temperature the resin stays in the wood, and doesn't leak out as much. Have ran several batches through now, and am very pleased with the results. Plus the safety factor of knowing the oven will not overheat and catch your wood on fire is the number one reason why I purchased this. The owner Curtis is very helpful, and quick to answer any questions you may have. The master of stabilization.  

I want to thank you for your quick and awesome service. I really appreciate your company and the diligence you give to us as customers.

was so happ my order got to me quicker than expected and was shipped the same day I ordered it. 

I will definitely order again

As they say, spend a little extra now or spend a lot later (like I did). Quality is worth it. These pots are so perfectly engineered, but it is the things you may not hear about:

• Superb customer service
• A detailed instructional manual
• A master of vacuum pump information for when yours sieze up
• The hose has quick--release fittings unlike others I have read about
• Anti-tip ring so it will stay secure on your bench

Get on board with the best. 

The best customer service I have had hands down. Great communication, FAST processing and shipping, absolutely awesome! Be warned the Cactus Juice is highly addictive, and ordering from Turntex will become habit forming.

I’ve ordered several different products, along with a vacuum chamber from TurnTex. I have received excellent service and fast affordable shipping to Alaska. I will order more products from this company and recommend it to anyone who needs to stabilize anything.  

I’m very happy with the pump saver I bought from Turn Tex they have great service and the delivery was very fast  

Certainly the premier stablizing solution on the market. Good communication and fast service. Will return again.

The shipment got here quick and happy with the Alumilite product. Thanks. 

Once again my order got processed in a timely manner.

Thanks

Rob

Very easy ordering with great shipping. Will continue to order from Turntex

Really impressed with the quality of materials used and the workmanship in this pump saver. It is cheap insurance for your vacuum pump.

I make custom wa-handles (Kenscustomhandles) and I wanted to start stabilizing my own wood. Your website seems to be the only site that supports DYI vacuum chamber efforts. You site is well organized and easy to nagivate and your prices are fair. I just wish you had more DYI parts like 6" clear PVC tubes and caps. Thank you. Regards, --Hyun Kim

I am new to turning and casting, the next thing I want to get is one of your vacuum chamber for stabilizing. (I have heard nothing but good things about them!) I am very pleased with the fast shipping and just purchased my pressure pot and will be putting it together in the next few days. I look forward to doing business with you in the future for casting and stabilizing.

 

Thank You Very Much,

 

David from Madera, Ca.

First time ordering from TurnTex and was pleased with the product and service. Shipping was quick even though the carrier had issues. Will definitely be back to order more. 

If you want the best chamber for stabilizing, this is the place to get it. This is not an "Amazon Prime, 2 day shipping" type of operation. There is a wait time posted on the page and it was pretty close....up front honesty. I placed 2 separate orders and told them to just hold it and ship it together....done. Very nice product....no junk. Need technical help? Fast email response and he will answer the phone, although I will only call in case of emergency as I don't want to delay someone else getting their tank. Plain English....Great company to deal with.

 

I had an issue that was my own fault with the cactus juice, which I bought from another supplier. They were unable to help me. I contacted TurnTex, explained the situation, and they solved my problem without hesitatio, even though they had no obligation to. Their customer service is the absolute best I have ever encountered. I am just getting into turning stabilized woodd, and was a little apprehensive because of the limited number of resources to really commit to it, but after dealing with TurnTex I have no reason to hesitate. I highly recommend using them for all your supplies. By the way stanilized wood is so nice to work with, and the results can be pretty spectacular. 

I live in a rural area and I know I can count on fast delivery of stabilizing resin.

awesome produc, purchased a few times and it’s always worked as it should! By far the best stabilizer I’ve used.

My experiences with ordering from TurnTex have been outstanding.  I had one issue with the website while trying to place an order and the owner responded to my help request very promptly and was helpful.  The information in the Help Center tab is outstanding and has enabled me to have a lot of success creating fun and unique blanks.

Despite the shipper crushing the box the contents were so well packed that everything inside was undamaged.  

I placed an order and it was acknowledged and sent out the same day. Very pleased with service and product, plan on doing more business with them in the near future, would definitely recommend .  Thanks Bob

Everything arrived safe and sound, and in a timely manner. Very pleased with my first order and look forward to many more. 

thanks,

Chris Carskaddan 

A big thanks to Turntex for the stablitzing equipment. Can’t wait to get started. Thanks for all your help. 

Just got my order of casters choice from you. Delivery was fast and order was correct. Thank you very much.

Orders were filled and sent out very fast. The web page was easy too use and had great info on all the products. I will be ordering more products  in the near future. Keep up the great work!!!

Have always used Curtis and his Cactus Juice for all my stabilizing needs, he always has excellent deals/prices and the service/support he provides is far superior to anyone else.

The addition of the Cactus Juice specific Dyes just solidifies my continuing support/business to TurnTex.

I want to give Turn Tex my highest marks in speedy turn around time on orders I've made. Also, the stabilizer and dyes I have ordered worked way more efficiently than I had expected them to. I've also used the dyes in epoxies and they work great! You just have to use a VERY small amount in your mix. Thanks Curtis, it's very good doing business with You. Best Regards, Kevin W.

TurnTex not only provides everything that you'll need for stabilizing and casting but they also provide endless help and information on the processes of both procedures. An Old Time business in a New World setting! 

I emailed TurnTex not long ago with an issue on my oven tamer.  Curtis was quick to respond...very quick and was able to resolve the issue without question.  I have always looked to TurnTex for guidance and support and the crew there has never failed to provide first rate service to me.  It's great to see an honorable vendor these days.  Thank you TurnTex for all your help, and all you do for our community.

I placed my order on Thursday and it shipped that day. it landed on my doorstep in Toronto Canada on  Wednesday. 4 business days. Everything was there, packaged well. I have all the confidence in turntex to order again in the future and wont hesitate to reach out if i need advice.  

Thanks 

Jason

Communication and customer service are above par. Thank you for quick shipment of great quality products.

Just received my order from TurnTex in a prompt and professional manner.

Thanks TurnTex Woodworks.

 

Glad you ship USPS since it is a lot cheaper than FedEx Or UPS to ship to Hawaii. Also good to talk to you to clear up some questions I had on making my own chamber.

Great customer service! Order shipped same and and had it 2 days later. Will be a repeat customer for sure.

I am new to casting.  I have been turning wood and acrylic blanks for over a year.  I hit the over 100 turned pens mark earlier last year and started researching how to make worthless wood, hybrid, unique blanks and what that process would entail.   Alumilite resin was the overall ease of use and consistent product that I kept seeing on YouTube and through discussions with other turners who cast their own blanks.  Those conversations led me to TurnTex.  I have used the designs on the website to make my own molds, mold holder, etc.  Curtis has been very quick to respond to any question or inquiry that I've had for him.  I am very happy with the alumilite resin that I purchased through the site.  He offers a different size than the alumilite website and it was exactly what I was looking for.   Shipping was prompt and he also sends out a follow-up to see how everything worked out.  I appreciate that as much as anything else.  They are looking working towards gaining repeat customers and that is exactly what I will be.  I am very happy with the whole experience.  Good job Curtis!

Curtis,  As usual my order was shipped and delivered in just a few days.  Great service!  One problem though was some leakage from the "part A" gallon jug of Alumilite.  Upon examination I found that there was no foil seal under the cap.  Not much was lost and it never escaped the good sturdy box it was shipped in.  This was an order that I had to wait for because you were out of the 16 lb Alumilite kits.  I guess that there was some oversight with the foil in the rush to prepare them for shipping.  No foul though.

Thanks,

Rob