Customer Comments

Thanks once again Curtis for your prompt and courteous service!  As always, it's a pleasure doing business with you!

I have ordered from TurnTex several times and every time my order has been shipped the same day or the following day.  Always arrived in one piece, not always the case with some vendors.  Great prices, great products, great service!  All one can ask of a web Based store.

Curtis as always my order got here in days just perfect as ordered thanks  again   

I do a lot of Stabilizing . My favorite is Spalted Sycamore double  dyed blue and red I also do a lot of Spalted Maple. I've had nothing but a good experience using the dye's and Cactus Juice. I love turning the blanks I never know what going to pop out next.

If you are a new customer or wondering if you are at the right place wonder no more. Curtis has one of the best reputations in the business along with great products. You will never need to worry when placing an order with Turntex.com. 

Ordering from TurnTex is very simple and shipping and delivery is quick.  I am looking forward to using the product.

I just started using cactus juice to stabilize wood and love it. It is very easy to use and results are great. The only problem is now I am addicted and have use two gallons already! 

Have always received the cactus juice very quickly. Information on the web site has been very helpful as I was learning to use the cactus juice. I have ordered one of the vacuum chambers and will be very interested to get it. It will allow me to do different size pieces of wood than what I can do now. Service and information have always been excellent.

Shipping was supper fast all 4 gallons arrived in great shape along with other items I ordered.  Curtis is awesome his knowledge second to none.  Will always order directly from him although other distributors have his product.  Just soon see him getting all the money instead of the corporate people.  Keep up the good work and soon as this 4 is gone I will be ordering another 4. 

Edward Cypher

Another order received on time, as ordered!! Great as always! Thanks Curtis!!

My TurnTex stabilizing chamber has been working great for me and Cactus Juice is great.  Easy to use.  Easy to clean-up.  

Excellent ,  fine product, and a A#1 guy running things :)

Thanks Curtis

The product works pretty well for this application.     For the size and density of woods that I'm using it seems best to let the reel seats soak for 24 hours after the initial vacuum soak.   That said I cured several reel seats that were soaked for 2 hours and they came out fine.   

I'm very satisfied with the product and service.

Ray Taylor

Having only ordered from you two times my experiences have been nothing short of excellent. Fast and accurate shipping and great customer follow up. Fortunately I haven't needed customer support about your product as of yet. Having so much information on your web site I've been able to grasp what I am doing. Love your products and really appreciate the way you do business. Have a wonderful Thanksgiving. 

Patrick Drake

Ordered and received within 3 day's, super fast service. Hope to see repair video on JB pumps soon, and thanks for all the help!

Curtis, thank you very much for providing this Cactus Juice at a reasonable price.

Shipping cost are fair and the service has been great.

I have used your help line reference double dying.  I found the answer that I needed and the instructions were easy to understand.

Frank

Hi guys, my name is Miki and I'm from Serbia.  Recently I bought Alumilite clear 16lb product and couple of dyes and I am more than happy with a shipment. I didn't try the product yet but there is not much to say about it as I believe it is great.  I have to say a few words about processing speed.  I paid for the item and the shipment processing started in something like half an hour or so.  The product came to Serbia in 4 days, that is just incredible above all my expectations.  It almost took more at customs than it took to get here from US.  I got one of the dyes spilled but I bet the guys at the customs did that when checking the package, so guys I just want to say a big THANK YOU and will surely buy again.

Great product, great service and great people - can't recommend them enough.  I made an error and double-ordered and Curtis and Gaige were on top of it before I even not.iced.    Thanks again

great product , great company to do business with. Speedy delivery. Good tech info.

I am 100% satisfied with the quality of your products, customer service and Speedy shipping. I'm fairly new to this stabilization thing and I'm still trying to master it so I will be ordering a lot more cactus juice from you LOL. I also plan on buying one or two vacuum Chambers from you in the future.

You can search high and you can search low but you WILL NOT find a better source or company than TurnTex! 

There products AND service are simply unparalleled!

My very first attempt at stabilizing and dying wood blanks was a total success thanks to Curtis and ALL of the info that he has provided.

I was as confident in trying this as a seasoned pro! 

Thank you VERY much! "I'll be back!"

Good turn around on order. I am not far so I can't comment on shipping, but everything went well ordering on the website.

Will be ordering again.

This was not a large order. I just needed some parts. It was however, responded to and filled very quickly. I received great correspondence and received the order a couple days faster than expected. Turntex is always my default vendor and the place I rely on for quality product and knowledgeable assistance when I need it.

I have purchased Cactus Juice 3 different times and each time the service was great and the shipping was fast.  This company goes above and beyond to help people learn how to stabilize and use its products.  Great company selling great products!!!!

I ordered 4 gallons of Cactus Juice because it's great resin and the service is top notch. 

Thanks Curtis!

Thank you for your quick service and providing such a good product.   We are using Cactus Juice for a novel wood application which is working very well for us at The Design Shop.  We have been in product development for over 30 years in the areas of composite products.  

TurnTex was quick in getting us our orders and providing excellent service with followup.   I would highly recommend them and appreciate their efforts. 

Mike Riebel,  President, The Design Shop

Awesome customer service, quick shipping will be ordering from here again for sure 

Quick delivery.  Resin works great and exactly as expected. Will be buying more and try some color also. 

I am and individual who needs to be walked through new things with great detail. Curtis was beyond patient with my requests for information about this product. I am so grateful he was as helpful as he was because I was clueless and help walked me through creating perfect results!!! GREAT product and best customer service around.

Thank you for the great service have not used it yet but when I do I'll let you know thanks again Curtis have a great day

I'm new to all this so when I was looking at what I thought what I needed I saw the box for help and he picked up right a way and pointed me in the right direction. I glad he was there because I would have gotten stuff I wouldn't have needed. And it was at my house in no time. Thanks for the help. 

I am very happy with the service I get from this company. This is the only place to order stabilizing products. Very fast and a very good price, but most of all very good customer service. I have never bought anything and been able to call for support from 1pm till 1am (the hours I am working in my shop) but this company offers that support. A company that truly wants my business and wants me to succeed with their product. Awesome business!

I purchased a kit on eBay for stabilizing that included a 2 gallon aluminum pot and everything needed for stabilizing, including a vacuum pump. I then purchased some Cactus Juice and followed the instructions that came with it. The results turned out fantastic both times I have used it.
I can now buy any light-weight wood no matter how soft it is and stabilize it to use for handle material on the knives I make.
Al

Al Warren Custom Knives
www.Warrenknives.com

I received my order fast and it was what I ordered.  How can you beat a fair price, accurate and fast service?  :-)

Great customer service, ordering was super easy, and items arrived fast and in perfect condition.  Will be placing more orders in the near future .  

Thanks!

Fast service and have no problems with the product. Very satisfied 

I received my Oven Tamer a few days ago and yesterday I had an opportunity to use it. The instructions were pretty straight forward and it was up and running in a matter of minutes. I let it stabilize at 200ºF before putting in a 2x2.5x5" block and let it "cook" for 2 hours. These are my observations:

1. As expected on start-up, the oven comes on "full tilt" until it reaches about 195º before it start's throttling. Because it starts to pull back so late, it has a tendency to "overshoot" the target temp to 15-20º. This was pretty consistent through several on-off cycles. I think it is important to allow the oven to reach a steady state before putting in the blocks in for curing.

2. When I opened the door, to put the block in, the temp dropped about 10-12º. The temperature control immediately tried to bring up the temp to 200, but overshot by about 10º then came back. I understand the phenomena since the heating element is much hotter than the what the control reads, and it takes time for it to cool back to a point where the temp stabilizes.  I intend to look at the Mypin control manual to see if there is a way to change the "throttle back" point a bit sooner so the overshoot isn't as extreme.

3. I did notice that there was very little bleed out during the two hour curing session. This is what I was hoping for. I have another block to test this out later today. I'm keeping my fingers crossed.

4. One issue I see is that the thermocouple wire doesn't not allow the  door to completely close which will cause more heat to escape from the oven. I'm planning to cut a small slot in the edge of the glass door to allow it to completely close

5. Product is well made with a 110V power cable that is definitely "industrial strength"

6. The Mypin temperature controller has been around quite a long time and is frequently used to control the temp of electric food smokers, and other low amperage thermal devices; it is a well know electronic component.

Summary: Really does the job well! The issues are minor and after reading the manual there may be some "tweaks" for the overswing I observed. 

My comments:  Thanks for the feedback!  Make sure you have autotuned the Oven Tamer for your oven which I am sure you did.  Auto Tuning is just like any other automatic calibration routine...it gets it close but is not perfect every time.  There are entire books on the subject of tuning PIDs.  You can certainly go into the setup and adjust the parameters to reduce the overshot without any issue.  I can provide guidance for those interested.  The thermocouple wire on all three of my toaster ovens do not prevent the door from closing at all.  There are fixed thermocouples available on e-Bay where you can drill a hole in the oven and permanently mount it.  I choose to not go this route since it was looking for simplicity and ease of moving from one oven to another.  Again, thanks for the comments!

For first stabili run with the Oven Tamer was AWESOME! I was in a hurry and didn't drain or even wrap in foil and I kid you not, every drop of resin stayed in the wood! Ok, maybe a few drops bled out bit by far the best $$ I've spent on hardware in a while.

I love the Oven Tamer.

Thank you for making such a handy temperature controller for these wonky toaster ovens. Initially I purchased it for controlling my oven's curing temperature required by your Cactus Juice product.  I also use it for kydex sheath making, kiln drying wood prior to stabilizing, and also to control the tempering of my blades.

The Cactus Juice itself is easy to work with and the results are great. Clean-up is simple soap and water. 

That being said, nothing beats your availability to answer questions, make suggestions, and general interest in my success using your products and gear. I thank you and wish you and your company continued success in the future.

I had stabilized everlasting fly reel seats with Cactus Juice with excellent results.  Rather than continue to be a Mooch I ordered more of this great product and also most of the colors of dye.  I'm looking forward to significantly improving the professional appearance of my custom made fly rods because of this.  i was very pleased with the website, especially the tips on procedures, the friendliness of everyone and the great products!  I will definitely continue to be an active customer.

Placed order on line, very easy to use site. Got product very quick. Will order again.

Thanks, Don Hanson

Ordered one gallon and received promptly.  Great how to instruction sheet included with shipment.  Also ordered Alumilite dye.  Very intense color.  Used the Cactus Juice in a woodturning demo last Saturday at our local club meeting.  Have a look at WV Woodturners.com  (WVWA)

Great product.

Bob

Great service have called numerous times and he was more than willing to answer any questions 

Excellent product, and very easy to use.  I am very happy with my first order, and have already made a second order for more.

Great service!  Fast delivery, and takes the time to call you back on questions you may have.

I have recently purchased cactus juice from TurnTex and am 100 percent satisfied. The customer support was unparalleled and the best customer service i have ever received.  It brings business to a level at which anybody will feel comfortable with their purchase and well informed. I was completely uninformed when i began speaking with TurnTex and he informed me of the exact cost per cubic inch of wood and how far i can expect my product to go. He explained its not common practice for larger products which was my main goal but informed me it can be used will just be costly. This is a truly unmatched customer service and i hope their business grows tremendously.

Great company and great people to work with.  Don't mind helping with any questions you have. 

5 star service, hard to believe in this day and age.

I am the owner of Joe McNeely Custom Knives and recently purchased the supplies to set my son up to cast knife scales with alumalite.  Curtis spent literally hours with me explaining the process and what we would need.  When we made our order, it was processed so quickly, I could not believe it.  I would not hesitate to recommend TurnTex Woodworks to anyone who wants stabilizing or casting supplies or information.  Curtis Seebeck is a rarity in the business world, and a good man. I will continue to do business with Curtis for a long time to come. 

Great service and great product.  If I had any comments about your company it would to improve your ordering process.  I struggle with it a lot.  Find it very hard to get the shipping right.  The last order would not allow me to pick a shipping option.  Other than that I love everything else.  Thank you.

My Comments:  Thank you for the feedback.  I am not sure how else I can improve the order process.  Usually, if shipping options are not provided, it is due to the address not being recognized by the postal service.  Either that or a cookie/computer problem on your end.  I test my site weekly and have very few complaints on usability and typically have lots of folks comment on how easy it is to use!