Customer Comments

I have ordered from this company for many years.  I used to live in Ft. Worth, and started buying stabilizing resin from Douglas crafts in the beginning.  Was not happy.  Did my research on the international pen turners forum, and found out about CJ, and Alumilite. Have not turned back since then.  

I have been turning pens for about 20 yrs.  Making my own acrylic blanks for ten.  They new dyes, and they mika powders are great.

Cannot say enough about the service, and the help this company does.  

Happy New Year, and make some shavings.

Of all the different vendors I have ordered from I can always count on Turntex to have my order in the mail the same day or the next. Great Company

I do a small amount of casting and wish to explore different color combinations. Best pigment selection that I have found.

I use wood stabilization only occasionally but when I need it Turn Tex is where I go for the Cactus Juice. I am a hobbyist and don't really sell much that I make, but it is great to have an American company that provides such a useful, dependable product that works! Thanks Turn Tex for your product and great service!

Turn Tex has it down..I know of no other business with totally perfect customer service,

and a really great series of products.!!

Bill Kimbrough 

Quality product that makes wood even stronger. Makes punky wood useable. 

Love these guys! Great products, great service, great prices. Ill be ordering a chamber from them soon!

I always stabilize with cactus juice on my hybrid woodturnings before I add alumilite to my pieces. Turntex always ships my order quickly and Curtis always replies to any questions that i have had.

Great product. Quick shipping. Only place I buy Aluminite 

For a number of years now I have operated a small craft show business.  It's not really a money maker.  Just something to stay busy with in retirement and get out of the house with.

From time to time I purchase Cactus juice as needed to do some of the crafts I sell.  It's never more than once a year or maybe a bit longer.  I keep returning to this company because the turn around time from placing the order to receiving is really quick.  Also, the product is always good with never having had problems with shelf life.

If you find yourself in need of stabilizing liquid, you won't do better going anyplace else

Service quality is second to none. For me to order product on a Thursday have it shipped from Texas to Canada and arrive on Monday exactly as ordered, and properly packaged it just can't get any better than this. It means I can order what I need and not have to worry about storing a bunch of product or worry about expiry dates etc. knowing if I need more it is a short window to receive it is great. Fred

I’ve ordered from TurnTex several years now..

never a issue with there products or services 

shipping is fast and accurate. 

 I bought some Cactus Juice a couple of years ago and somehow misplaced the activator. Also in talking to Curtis I mentioned that I had a pint of Cactus Juice that I thought would be too old to use. He told me how to test it. I did so, and it was perfect. Received my activator two days later and was able to get started on my projects. What great customer service.

I recently purchased JB Royal resin from TurnTex. I found that they had inadvertently shipped the Thin Resin Hardener with the Original Resin. Upon contacting Curtis, he and Gaige moved at incredible speed to correct the issue. I was contacted directly by both of them with profuse apologies. They offered to send the correct hardener. I ordered extra resin and had them just switch the hardeners. The package arrived promptly. Gaige also offered a bonus to make up for the error (which happens, but only rarely with this team!)

I love the products and the service. These folks know how to run a small business and to support other makers and creators. 

I recently purchased the new and improved Cactus Juice. It is improved and seems to bleed out a lot less than the previous version. I also had no issues mixing with the older cactus juice I had. This is one terrific product for stabilizing and coloring soft woods.

Great products and always fast shipping

Been ordering from Curtis and TurnTex for a couple of years. I have never had a problem with an order and due to my proximity to TurnTex, I can typically get my orders the next day, but that only happens because of the quick processing by the TurnTex team! While I have not had a serious issue I have seen many post on various Social Media post where peple have had issues with their Cactus Juice and Curtis has always made it right...99.99% of these situations, the problem was due to no fault of him or his product but simply user error... but he still made it right! can't find customer service like that anywhere!

Every order from turn Tex has been on time and complete. Thank you for your good service 

I recently purchased a 6" diameter vacuum chamber and some Cactus Juice to go along with it.  I have purchased multiple gallons of Cactus Juice over the years, and once again, I am very pleased with the product, shipping, service, instructions...  I have nothing but good things to say about Curtis and his company.  I will be back.  Thank you!

Asked for feedback to my recent small order:

I've ALWAYS BEEN SATISFIED with the service provided by TurnTex.  Their support is top notch and the products have always been exactly as advertised.  And, to go the second mile, the personalized customer support Curtis (et al) provide should be a model for other small companies. I highly recommend these folks.

David Yager, owner, SpoonBowlKnife

 

TurnTex always has my order sent within a day. Have never had an issue that they did not let me know about

I have been purchasing Stabilizer and Alumilite Casting Resin from Curtis for about 7 yrs now.....always great product and the best customer service you will find anywhere. Fast, fast shipping too. 

Fast shipping - each time I order I receive an "order shipped" notice within an hour and often even quicker.

Exceptional customer service - The TurnTex owner's (Curtis Seebeck) business hours accommodates  phone calls during the evenings when most of us are not working at our daytime jobs. A great convenience for most customers.

Great products and ancillary services to support TurnTex products.

 

Great products and always fast shipping.

I’ve been using Cactus Juice for several years now.  There’s a reason I keep coming back for more, it’s an outstanding product and the customer service is second to none.  I can promise you that I’ll be back.

Turntex has never failed to promptly deliver the products I have ordered. I enjoy doing business with these folks!

I've been using TurnTex chambers and Cactus Juice for several years, love the products and the compaany. The customer service is beyond comparison. TurnTex customer service is a throwback to the old days when there really was customer service.

Tried new formula, did not run as bad and left clean up easier.

I appreciate the service that you give and how you stand behind your products. I wish you were in Oregon because I would be there weekly shopping.

I have been ordering products from Turntex for years. I recently made my largest purchase with an 8x18 Stabilizing Vacuum Chamber. I was very impressed with the quality and durability of the vacuum chamber. I am sure it will work very well for many years to come. 

Again, superior service 

I always buy from TurnTex, they have never let me down. The products are top quality and reasonably priced. 

Very pleased with the custom chamber that I purchased through turntex.  This is going to save me quite a bit of time and is worth paying the extra money.  The new formula is much easier to work with and is a noticeable difference in less bubbling and bleed out.  One of the great aspects about this company is the customer service.  You literally can talk to the owner of the company and he will take the time to answer your questions and address your concerns.

Im a big user of cactus juice. The last 4 gallon order was the new improved less foaming juice. Curtis you the man. 

Super-happy with the "new" Cactus Juice formula. No foaming at all, just a rolling boil, and it's nearly clear as water! If you haven't tried it yet, then why are you waiting?!?

The cactus Curtis has works perfect every time . I a little over a year I've gone through 12-16 gallons and never an issue . I did buy a breville toaster oven which gives the exact temp for curing every time . And I'm on my second order of casting resin now with great results . My only problem I have is I hate to sell a lot of the burls and high figured woods I've stabilized and the hybrids with the casting resins . Curtis will always take the time to answer any questions and you always feel welcome . Thanks Alan

I've bought several products over the years from TurnTex, but just recently learned that they handled larger quantities of Alumilite Clear. I had an issue with Alumilite when I wanted some special packaging.  They told me it might take as much as 2 weeks to get it approved.  I really didn't want to wait that long.  I mentioned that to a friend, and he told me about Turntex handling larger quantities.  So I placed my order with Turntex the next day.  

Now the "Better Service" part.  When I placed my order, I accidentally selected the wrong product.  I ordered regular Alumilite clear when I really wanted the slow version.  I didn't notice my mistake till the next day, and they changed my order no questions asked. And this was also the day is shipped.  Try that will a bigger company.  

Thanks Curtis, and to everyone at Turntex!

I ordered a chamber 8 X 30, it was packaged very well for shipping and received without any damage despite the obvious  abuse it took during shipping, the outside of the carton looked like they dragged it behind the truck from Texas to California. I am very happy with the quality of the chamber and suspect I will get many years of use from it. 

I've been using Cactus Juice and dyes for a couple of years now with great results. They are easy to use, clean up, and those colors pop! Thanks for the awesome products and great customer service as well. 

The quick service and shipping is beyond awesome! Curtis does all he can to provide the best to his customer and works with other suppliers to keep prices low. 

Awesome companu to do business with!!

Top-notch, good old American folks, with only the best products and customer service!

I am 100 percent behind Curtis and TurnTex! I have a few other chambers I purchased from BVV and they are total junk. With less them 6 mo. of service their chambers started cracking. They claim the damage was a manufacturer's warranty defect which has a 30 day warranty, I was under the impression they had a 2 year warranty! Eventually they claimed it was "crazing" cause by prolong contact Cactus Juice.... funny how it just "crazed in part of the chamber and not every part that was in contact.....

Sorry Curtis for venting, I do have TurnTex chambers and have no problems with them at all. They look like the day I bought them. I will only buy from Curtis in the future!

Had some Cactus Juice that had lost its efficacy and contacted Curtis (was over a year mixed) Told me how to test it and found that, yes, it was not viable. Curtis sent me a link to order new catalyst. Arrived three days later and worked like a dream.

Does what it says

I am not a big user of Catus Juice, only have used three gallons over the past two years, so ordering is not an automatic thing. I have price shoped each time as well as read reviews for each company and product. TurnTex has always been competitivly priced and gets reviews that are 4 and 5 star. When I have placed an order, the product is immediately shipped. 5 star. Product is packeged well. 5 star. Product works as represented. 5 star. TurnTex is concerned with customer satisfaction. 5 star. If you’re looking for a stabilizer, Catus Juice and TurnTex is the way to go.

As always myorder was shipped immediately, and the Alumilite worked perfectly for casting my knife handles. I will probably never use anything else, if it's not broke don't fix it. I prefer to buy from the individual companies. Thank you very much Off Center Forge

Love the product, i have used ot on several projects. Use it on several rotten oak burl project and it made the wood so much easier to work with. And the plus side I don’t have to. Worry about the wood ever cracking. Would highly recommend this product.

The products and service are top notch. I've been using cactus juice for several years and it is amazing stuff. I use their dyes also and run about 8 of the colors in their own gallon. And of course I use a ton of the cactus juice in the natural state.  I primarily use cactus juice for knife handles usually burl maple. 

When ever I have a question about the process or my equipment Curtis is quick to help me out. Follow his steps and you willalw superior products.

Always prompt shipping and it goes without saying that the products are top shelf.

I've been using cactus juice for many years and it does wonders, particularly with dyes. The technical tips in the help center are a must read.