Customer Comments

Super products and service !

I'm about to try casting acrylic blanks, and while looking for ideas and methods, I spent quite a bit of time watching videos and making lists on this website. This is the second time I've ordered from TurnTex.com and I couldn't be more satisfied with their products and services. Curtis is willing to answer stupid questions and does it quickly.  I've not called him yet, but from what I've read, he's even willing to call you back should the need arise. My first purchase was a vacuum chamber and the accessories. Took more time to do that than what I thought, but I can't complain about the quality of the items at all.  Thank you for everything !!! 

John Connett
Davenport, Iowa
Date: 2019-10-22

Are they really that good?

When you read online reviews of Turntex, you might think to your self there is no way a company can truly be that good. I mean, they must be paying people in exchange for great reviews, right? 

 

The reality is Curtis and staff ARE that good. They take pride in taking care of the customer. They make sure every customer feels like they are THE most important person because that's what Turntex believes. So will I order again from Turnex if they have what I need? ABSOLUTELY!! I don't have a need to order much from them often. But when I'm looking for something they sell, they are at the top of my supplier list!!

Mark Warnow
SW Missouri
Date: 2019-10-22

Great fast service

I'm retired and I buy knife blanks and turn them into functional knives. My wood of choice has always been Ironwood, because it is beautiful and I live in Arizona. After watching every episode of "Forged in Fire", I decided to try some other options. I kept hearing about stabilized wood and got interested. On a knife site TurnTex was mentioned as a good place for parts to build a vacuum chamber and the source for Cactus Juice. I have purchased several items from Curtis and the quality is great and the service is superb. I have never talked to Curtis and have been a customer for only a few months but I can assure he is honest and provided excellent service. 

 

Thanks Curtis.

Donald Miller
Phoenix, AZ
Date: 2019-10-21

Great service

Great first experience  I had misordered, but contactd them and they were able to correct my order  Very impressed with the customer service and of course Alumilite is great  

Steve Elliott
Cleveland TN
Date: 2019-10-18

Fast Shipping and Great Source of Info.

Really pleased that I landed on turntex.com.  It is clear that they genuinely care about their customers.  Fast shipping and great communication and support.  There is a ton of great info. in the FAQs, and with all that provided, I got great results on my first go round.  I am super stoked to be able to stabilize and cast.

Thanks!

-RK

 

Rory Kagan
Santa Rosa, CA
Date: 2019-10-17

Great stuff!

Dyes work great and super easy to mix.  Using 2ml dye per 100ml cactus juice seems to be giving good results on the zebra wood I'm working with.

Lyle Jensen
Canada
Date: 2019-10-14

Cactus Juice & alumite

I have used the Cactus Juice with excellent results . It really works well on wood that is getting a little punky.

The Alumilite I am now usingto fill some checking on a 60 yr old Monkeypod cookie . both  p-0roducts work great and I will be ordering more as I need

Robert Beswick
United States
Date: 2019-10-14

ordered cactus juice and alumalite resin

I ordered Alumalite slow resin and  cactus juice and had them both within 3 days. excellent customer service.

thanks

james brock
Sapulpa
Date: 2019-10-14

Great service

Both my resin, and the pumps I bought later, were delivered very quickly. Even with standard shipping, I received both orders on the second day after ordering. They even sent a replacement cap that was broken during shipping. Curtis and his crew are really on the ball. The resin I bought has performed flawlessly. TurnTex is a perfect example of American exceptionalism! 

Brad Krabill
Texas
Date: 2019-10-14

Very happy

im very happy with  the product it’s a bit pricey but it is a great product & will definitely be buying more ! 

Ed Christman
Texas
Date: 2019-10-12

Amazing Service and Product

I always appreciate the quick and responsive service. This is my go to place. They have great resources for beginners and are really helpful with questions. 

Michael Lee
Jackson, TN
Date: 2019-10-11

Great Service

I am a firm believer in TurnTex products, delivery times , and customers support. Every order I have placed comes packaged well and delivered promptly. I met Curtis in a training session several years ago. He is an excellent instructor and always spends the time needed to help. Have not had any issues with products. Great company to do business with.

Don Snowden
Houston, Texas
Date: 2019-10-11

Best customer service!!!

This company is a refreshing breath of fresh air! Curtis took the time to talk to me on the phone in depth about his products He really does go beyond to help his customers , but on top of this his products are superior! -Dan
Daniel weatherby
California
Date: 2019-10-10

Great Products and Customer Service

I just started using the chamber I got from TurnTex and had several questions. Curtis was quick to respond with advice and guidance. The chamber is very well made, excellent workmanship. I also purchase a pump saver and it does the job well.

 

Andy

Andy Henderson
United States
Date: 2019-10-10

Wonderful!

We use the Cactus Juice for stabalizing all our wood.  It works wonderfully and everything comes out just right.  I highly recommend it!  It's great that you offer discounts for buying in bulk.  Really helps up be able to afford more of the product.  Thanks!

Tina Butler
United States
Date: 2019-10-08

Excellent service

I want to say that I am very pleased with the service and the quality of the product. Curtis freely gives answers to my questions.

Thanks

Sam

 

Sam Harvey
Stillwater Ok
Date: 2019-10-07

Great Communication!

Very satisfied with all aspects of the ordering process. I had a couple of questions for Curtis and he responded very quickly with my email questions. All of my other questions were answered in the Help Center portion of the website. Fast shipping. Will definitely continue to do business with Curtis and TurnTex in the future!

 

Wade

Wade Sessom
Tulsa, Ok.
Date: 2019-10-07

Great Customer Service

Thank you for getting my order to me so quick.  With the notifications that were sent, I knew where

my order was all the time.  Unfortunately (for me), I have not had the opportunity to use your product

yet, but with the customer service you provide, I am sure if I have any questions you'll be there to answer

them.

Thank you,

Frank B

Peoria, AZ

Frank Budde
United States
Date: 2019-10-07

dyes

the dye works perfectly even colorwhen mixed well . you can make marbled effect by gentle stir I will definatly  buy again

Robert Beswick
US
Date: 2019-10-06

6 x 16 vacuum chamber

I'm very happy with the support of Curtis. So far never a problem with my orders. Thank you TurnTex!

Alejandro Velez
United States
Date: 2019-10-04

Quick and Accurate

I ordered my first round of Alumilite and some mica color powders. They arrived fast and just as I expected them. I've already made and turned a few blanks from what I got. Thanks so much, I will definitely be back!
Jonathan Harris
Colorado
Date: 2019-10-03

Great customer service

i ordered some cactus juice for wood stabilizing, the product arrived onntime with clear instructions .  

Amir yazdani
Portland
Date: 2019-10-03

Satisfied

My items arrived quickly and were exactly what I needed.  Packed well and exactly as advertised.  I'll to business

with TurnTex again.

Peter
United States
Date: 2019-09-28

Everyone should use Turntex

I was fortunate enough to stumble across Turntex website while searching, pretty much in vain, for a reliable supplier of Alumilite.  Most other sources I found were either overpriced would not deliver to Canada at a reasonable shipping rate, or were unable to provide any certainty re the age of the product.  Turntex meets all my requirements at a reasonable price, with excellent service and no quality issues.  Do yourself a favour, if you need alumilite or cactus resin or vacuum systems looks no further than Turntex. I doubt you will do any better.

 

FRED

Fred Hermann
Victoria BC Canada
Date: 2019-09-27

Great Products

I'm new to stabilizing and ordering from Curtis was the best decision I've made. Great products and service.

Gary Ryman
Scott Township, PA
Date: 2019-09-27

lovely relationship

Shipped to Alaska the cheapest method, what could be better?

Pearl Mikulski
Alaska
Date: 2019-09-23

Alumilite resin casting

Super fast shipping. Great customer service. Great prices

Ed Farmer
United States
Date: 2019-09-23

Good Customer Service

Good quality, timely responses and shipping.  The help center is a plus.

Ellen Aulson
United States
Date: 2019-09-23

Great service

I ordered a 6” chamber a pumpsaver and other things Curtis is a great guy and a great transaction he combined all my shipping and refunded almost $18.00 thank you Curtis and staff for quick turnaround andgreat service
Russell Mcclenning
Illinois
Date: 2019-09-22

Great stuff. I use it to stabilize walrus oosiks. Fast shipping, thanks.

Great stuff at a great price, and fast shipping!!

I also use it to stabilize fossilized walrus oosiks.

 

Thanks

chuck morgan
Date: 2019-09-22

Awesome product

We got our chamber in about a week, we have yet to use it. It seems very solid and the instructions were crystal clear. The customer service and prompt responses are second to none. I will continue to do business with this company and promote them any chance I get. Awesome product and people

John Michael Terzich
Buffalo Wyoming
Date: 2019-09-21

Amazing customer service

Great company and customer service is amazing. I will stick with the company for life.

Jeremy Thompson
Waynesboro, VA
Date: 2019-09-20

Speedy Service

Thanks for another quick delivery. I always appreciate the help with questions. Excited to try some of the excellent new colors

Andrew Jarrett
Monroeville OH
Date: 2019-09-19

Great experience!!

Great experience! This statement is not said lightly. We ordered the tube and received it as promised. Had a question about the item and due to a problem that is totally my fault needed help fixing it. Spoke with Mr. Seebeck on the phone and he helped resolve the problem. He did not have to do anything but went out of his way to help us get up and running with the new chamber. Very, very pleased with the product and service experienced with this company and it’s owner. The educational material regarding how to start stabilizing wood and picking a pump was also fantastic for newbies. Really saved us alot of time and money. Thank you for all you do!

 

Sean

Craig’s Archery

Sean Craig
Pineville, Louisiana
Date: 2019-09-19

Ships FFFAAAAAASSSSSTTTT!

  • My best praise for Turn Tex is, that I never have to worry about this product performing as advertised, and arriving promptly after an order.
  • Most times it ships same day order placed.
  • Bruce Stephens ,Missouri
Bruce Stephens
SW Missouri. USA
Date: 2019-09-17

Excellent customer service

Gaige went above and beyond to ensure that my package was shipped at the lowest shipping cost possible, refunded me the difference in shipping, and managed to get my order out same day.

As a small business owner myself, the savings, prompt shipping, and exemplary customer service were greatly appreciated. 

Chris Hamelin
Goderich, Ontario, Canada
Date: 2019-09-14

I Like Turntex!

Excellent product,  excellent information with it,  and best of all excellent small company service! Keep it up! 

Randall Koehn
United States
Date: 2019-09-14

Resin

I have purchased Resin from  Turn Tex multiple times and also purchased Catus Juice as well. Its always good service and fast shipping. This new order of Resin will be used in a class I am going to teach for my wood working group this month. 

Troy
North Pole, Alaska
Date: 2019-09-14

Amazing product!

I'm a moderate to heavy use of cactus juice going through at least a couple gallons per month lately. Every order I receive arrives well packaged and sealed and is of high and consistent quality. Thank you for providing such a terrific product and always being available to thoroughly answer questions!

T.B. Malloy Woodcrafts

Tim Burns
United States
Date: 2019-09-14

Fast Cactus Juice

Received my order in just three days here in Indiana and one of them was a weekend. Turn Tex has great info with their videos!

WAYNE N BYERLEY
USA
Date: 2019-09-13

Takes too long

I will be the first to admit that I don't have much patience but this takes way to long. My first batch I cooked in the oven for 24 hrs. and then started the vacuum. It vacuumed for 24.5 hrs. and I gave up waiting. There were still bubbles coming up so I figured I did something wrong, live and learn! My second batch, again, 24 hrs. in the oven and then the vacuum after the cool down. Its deja vu all over again! After 26 hrs. I still have bubbles, bubbles and more bubbles. I turn the vacuum off and let it soak. I can't do this, takes too long. 

Can't say enough about the willingness of TurnTex to offer their help. This is an uncommon attitude in the business world today, unfortunately. 

Gene Gray
United States
Date: 2019-09-12

Excellent as always

Excellent product and even better customer service! Thank you as always.
Austin
Date: 2019-09-12

great job!

Ordering the materials online was easy.  Checkout went well.  I was notified when the order shipped.  It arrived very quickly and was exactly what I ordered!  Thanks!

Stephen Pegler
United States
Date: 2019-09-11

Cactus juice

Very fast shipping it took four days get to my order from shipprd from Texas to Vermont. A++ on shipping cj

 

Craig
Vermont
Date: 2019-09-10

Great service

Super quick, packaged well. Great service. Happy to keep ordering. 

Rob sanchez
Carlsbad, Ca
Date: 2019-09-09

Great service and better products!

I recently made my first purchase and the service was excellent. I ordered 4 gal of stabilizing resin and a pump saver. The pump saver is built great, the resin works like a gem, couldn't ask for more. Will be coming back for more soon!

Daniel Hice
United States
Date: 2019-09-09

Great product

I'm a repeat customer for the Cactus Juice stabilizing resin, which continues to please.  I also purchased a vacuum chamber plumbing kit and lid for building a bigger vacuum chamber, and these products made it easy.

 

I also love that Curtis answers the phone personally and helps to quickly resolve any issues and answer questions.

 

I'll be back!

Addison
Charleston, SC
Date: 2019-09-06

All good

Super fast shipping and great products. Thank you
AlexanderSwieczkowski
Georgetown Texas
Date: 2019-09-06

Ideal

Cactus Juice is so perfect at stabilizing wood that it has become an industry standard. The company's customer service goes far above and beyond. Great instructions and tutorial videos, fantastic customer service, and the best prices out there. It's pretty amazing that someoe out there really tries.
David Berman
United States
Date: 2019-09-05

Great stuff and fast shipping

The cactus juice is great stuff and with the dyes makes great stabilized wood or what ever else you need stabilized. Shipping is super fast.

Jeff Liskow
Coldwater Michigan
Date: 2019-09-05