Being a novice at stabilizing wood, I felt I had a decent understanding of the overall process. That is, up until a coworker filled my head with doubt about a certain process. After calling the owner and emailing, I received a response in a very short time confirming that I was correct and not to listen to that other advice.
Good customer service? YES
Expert knowledge about their product? YES
Competitive pricing on a superior product? YES
Will I purchase again, and brag to fellow woodturners? DEFINITELY
Would I recommend this product over others? I don't consider other products to be in the same league (maybe not even in the same sport).