Customer Comments

Thank you

Rarely do I comment on a product or service that I receive - I firmly believe that payment is sufficient - especially if I'm a repeat customer! However, in this case, your product (Cactus Juice) is GREAT. It performs perfectly! Long shelf-life. Great cleanup - soap & water. And, best of all, a Human to answer questions. Octavio

Octavio Aguiar
Sebring, FL
Date: 2016-09-06

Great prices fast shipping!

I ordered an 8lb kit of Alumilite and some dyes. Fast shipping and great prices! 

I don't know if user error or what but while squeezing my black dye my dropper lid shot off and black dye went everywhere. Maybe I squeezed too hard? Maybe I'm suppose to open the nipple more before?? Either way that's not a reflection on Curtis or his products. Guess I'll be picking up some more dye soon once I need more supplies. 

My Comment:  You need to cut the tip of the dye bottle before use.  This is stated in the dye description with a yellow background  on the page where you place the order.  I am really sorry you had trouble, though.

Drew B
North Texas
Date: 2016-09-04

Amazing company

I just got into stabilizing wood. This company is the greatest source for all your stabilizing needs. Fast shipping and great prices.

Bruceb
Warwick, RI
Date: 2016-09-04

Customer Recommeded

Just a short note to leave my two cents from once again a great experience with my latest products from TurnTex. The customer relations received from your small company is outstanding. The products are first rate and your shipping is Extremely fast.

A Small business who cares about customer service and their customers satisfaction is becoming harder to find in this day of the large impersonal megaplexes. So TurnTex you have a customer for as long as you are in business and I am able to make pens and pen blanks.

Thanks for the service.

Rick Wakefeild
Minnesota
Date: 2016-09-04

The best product, shipping and service

This is the absolute best company to deal with ever, FROM THE BEST PRODUCTS, THE FASTEST SHIPPING, AND THE BEST CUSTOMER Service i have ever dealt with! I have called at 2am expecting to leave a message for the next day, when the owner of the company answers my call, helps me with my issue,  and stayed on the phone teaching me better ways to complete my project! I will never use a different product, and this is the only company i will deal with for any of the products he carries! Jim Lowder

Jim Lowder
Kaufman Texas
Date: 2016-09-03

Buy with confidence

As always another fine experience dealing with your wondrous company. You guys are always looking out for your customers and making sure that our orders are correct and shipped out to us very quickly.  Top notch communication with their customers for a small company is impressive. 

Great job turntex. Just my two cents  from a customer for life.

Rick
Minnesota
Date: 2016-09-03

Awesome Product and customer Service

I have been wanting to stabilize wood for a couple years, Myself and A Buddy said lets do this. Being one who never go slow we bought 4 Gallons of cactus juice with out ever have used it but had read all the reviews. Mind blowing, within a Week we were ordering more and on a call with Curtis. He Answered all of our questions and helped us dial it in. We are new to this and every new batch is better than the last. Within I think a month we have gone through 10 Gallons out of 12. Just ordered some Alumilte for hybrids. Now we are looking at building bigger vats to do bigger things and having a blast doing it.

Curtis and his people who get orders out are beyond top notch they are the absolute best I have dealt with. And Living In Alaska I have to order lots of things off the web. Awesome , just Awesome.

Thanks so Much,

Bill
Alaska Woodcrafters

Bill Poole
Anchorage, AK
Date: 2016-09-02

Good Stuff

This was my second order of Cactus Juice.  The first gallon worked great. My order came quicker than I expected. Great service, great product.

Eric Huish
Mesa, Arizona
Date: 2016-08-31

Cactus Juice

cactus juice. I am a bladesmith. I use cactus juice to stabilize wood for knife handles. It works great and I get fast and good service from Turntex. Thank You V.J. McCrackin.

V.J. McCrackin
House Springs, MO
Date: 2016-08-31

Awesome !

Great company -built by someone that cares ! Need help ? ask ! Need a quick answer ? Call ! Need a great stabilizing Product ? Order! Need it Quick ? This is the place ! Curtis has my business and recommendations, In fact I will be spreading the word about TurnTex and talking briefly about  stabilizing with Cactus juice  in my process of making hybrid blanks at our next club meeting.    

Bob Franklin
Colorado
Date: 2016-08-31

Awsome Product

I bought my first 1/2 gallon from Amazon liked it so much I bought 2 Gallons From Curtis  I have been dying sycamore and Maple using Cactus Juice. I have never talked to Curtis I learned how to use Cactus Juice on YouTube. I enjoy stabilizing so much I just bought 4 more gallons. I am selling my  blanks my customers love them. The product is easy to use and makes a great product.

Darrell Donaldson
Swanton Maryland
Date: 2016-08-30

First order fom TurnTex!

Fast delivery and great service! used Cactus Juice for the first time and the result was perfect.

Thank you TurnTex! 

Anders Bull
Trondheim,Norway
Date: 2016-08-30

Very Helpful

TurnTex was very helpful not only in picking out the right products, but also with some tips and tricks to help me get the look I'm going for. Thanks Curtis!

Ryan Price
Orlando
Date: 2016-08-29

Shipping abroad

The resin and dyes arrived promptly at the shipping location in the USA, just over the border @ Pembina. ND. where I picked it up.

May I suggest to put a copy of the bill of sale in the parcel?

Thanks to NAFTA there was no duty on th contents, the contents having been produced in the USA.

I was able to show my VISA bill to verify the cost. I paid the usual sales tax and off I went.

Thanks for your excellent service!

Peter Markesteyn

P.S,

I know I should have printed a copy of the bill of sale to bring along......

My Comment:  We do include a Commercial Invoice for all orders shipped internationally.  Domestically, this is seldom ever needed.  This was a unique case with unique needs and we certainly can take care of this for you on future orders if you let us know in the comments section.

 

 

 

 

 

 

 

Peter Markesteyn
Winnipeg, Manitoba, Canada
Date: 2016-08-29

Best Service Ever!!!

The Service I have received from TurnTex with every order is simply phenomenal.  Every order is processed quickly and shipped out in a timely manner.  Prices are great on all the products.  Any question you have are quickly answered and Curtis will reach out to you anytime to help however possible.  I don't think this man ever sleeps.  I had a problem with some Cactus Juice, my fault, and he called me and stepped me through some things to try to correct my issues and everything worked great.  I will always buy my stabilizing, dyeing and casting products from TurnTex.  You would be a fool to buy somewhere else.

Chris S.
Front Royal, Virginia
Date: 2016-08-26

Loyal Custumer

I've purchased a large chamber, many gallons of both cactus juice and Alumilite, and pretty much all colors of dyes. Curtis delivers, every time. You can count on his quality, dependability and consistency. I highly recommend TurnTex. 

Brian Unruh
Louisburg, KS
Date: 2016-08-25

Great customer service - again

I had a couple of questions about Alumilte clear after my first attempt was a little less than stellar. Curtis came back in email in just a couple of minutes with suggestions on improving the process. He even mentioned some Alumilite products I could use that I don't see him carry. To me that shows a lot of integrity and care for his customers. Turntex will be my go to company for all my cactus juice and Alumilite needs.

James Damm
Colorado Springs
Date: 2016-08-22

Great service

I ordered the Alumilite and it shipped same day. Arrived right on time. I haven't had a chance to work with it yet but I'm confident it will work great based on the videos. 

David Fischer
Fredericksburg va
Date: 2016-08-22

High quality

I am very pleased with my purchase of your vacuum chamber.  I also appreciate all the thorough information you provide concerning the stabilizing process and your information concerning vacuum  pumps.

Kim klobucher
Bainbridge island, wa.
Date: 2016-08-20

Order

Quality product!  Fast shipping!  Thank you Curtis!

Heath
Knuckles
Date: 2016-08-18

Turntex is the BEST!

After dealing with Curtis and his capable crew, I am still pleased to be associated with this fine company.  My orders are always  right and right on time!

Thanks, Curtis.

Rob Roby
Indiana

Rob Roby
Lanesville, IN
Date: 2016-08-15

Cactus Juice

I've been testing the cactus juice for a few weeks now. All works as described except one thing, time it takes to get all the air out of the wood I'm using. Just now I've been waiting for 12 hours for the batch in the vacuum chamber and it is still coming air out of the wood. Not a fault of the juice but be aware of it you who is as new to this as I am. Will be ordering more juice and colors in the future.

Terje Gronseth
Norway
Date: 2016-08-15

Great service

Thank you for the great service from your company. Fast shipping and a great product, and customer service that is second to none, what more could you ask for. I have been using Cactus Juice for awhile now and in the beginning needed some advice, and it was just a phone call away, friendly customer support, and all questions answered. I would recommend Turntex to anyone.

Thanks again

Dale Whitesell

Dale's Knives

Dale Whitesell
Stover, Mo
Date: 2016-08-13

Excellent Product

part-time Bladesmith and use locally sourced handle scales.  Most are collected from the woods of South Carolina. I started stabilizing with Cactus Juice and had success from the very first attempt.  Easy to use and an excellent product.  Highly recommended!!  I give it 5 stars!!

Britt Barnes
Goose Creek, South Carolina
Date: 2016-08-12

Great Service

I recently made my first purchase from TurnTex. I've been turning pens for several years, but I'm fairly new to casting and stabilizing my own pen blanks. I've heard great things about TurnTex and Curtis from multiple people. The service is excellent. I received my purchase quickly as well. I also received a very nice follow up email letting me know that if I had any questions to let them know. I definitely plan on making future purchases from TurnTex. Thanks, John

John
Indiana
Date: 2016-08-10

Good delivery, agan!

Got my second delivery of Cactus Juice from TurnTex. Good and quick delivery just in time for the start of the weekly meetings for knife-making after the summer break.

 

Sören Hjeltman
Umeå, Sweden
Date: 2016-08-10

New to Wood Stabilization

Now that I have gone through my first gallon of Cactus Juice I feel I can speak with some authority......Holy Crap this stuff is GREAT!!! I now have so much unstabilized wood I just may need a moving van for my next order from Curtis.  I was anxious for my first order to arrive and when it did, UPS had been party to somehow damaging the shipment to the point that the entire order was unusable. The delivery guy stopped by the shop on the evening of the delivery day after I called UPS to see why THEY had cancelled and sent back my order from earlier that morning - - Just my luck.

But, it all worked out in the end. Curtis saw fit to immediately get another shipment out to me which arrived in good order in a very timely manner. Since I was new to this type of "woodworking", Curtis was extremely helpful in answering any and all questions I had listed prior to the many phone calls I made to him. Which is good to someone just starting in this technique.

There is a learning curve but it can be dealt with if you read the website and ask questions and then do as you are told......let Turn Tex's experience get you up and running quicker - and buy the best equipment you can afford and then get your "stuff" in a tight little ball before you start soaking the first piece of wood.  It will pay off in the long run.

Thanks to Curtis and all of his staff for helping me get started.......now I have to find U-Haul's phone number....

Charles Armontrout
Virginia
Date: 2016-08-08

Full of Info

Good Day Folks, 

I have been in contact with Curtis (Turn Tex Woodworks)  on many occasions. I have talked to him over the phone, via chat line and at Pen shows. Ever time you have a question, he never hesitates to give you a truthful answer. His products are top notch and he takes his time with you no matter what. Please don't hesitate to give him a call and check out his products.......Thank You Curtis for being here Best Reagrds, Terry

Terry Gearhart (aka: gimpy)
Danville, Pa. 17868
Date: 2016-08-08

well pleased

the product i ordered came promptly and was in good order. i stabilized some cherry burl and it turned very well made some nicely grained pens

 

Warren Haskell
Western Pennsylvania
Date: 2016-08-08

Exellent service

Ultra fast shipping. Less that a week to reach Norway.

Jon Fredrik Holmberg
Norway
Date: 2016-08-08

Great customer service

New to stabilization, so only ordered 1/2 gal of Cactus Juice. It arrived in just a few days, and was well packed and came undamaged. I heated some pen blanks for only a couple of hours, and after cooling, proceeded to infuse the blanks with the juice. I cycled the 3rd party vacuum pump due to it getting very hot, but didn't think I got a lot of juice in the blanks after ~ 12 hrs soak. I noticed that the cured blanks were slightly florescent, so after finishing 2 pens, I put them under a black light and was pleased to see that all the wood lit up, telling me that they were fully infused with the juice.

I got email from Curtis towards the end of the process just to see how things were going, and he made some great suggestions. I look forward to my next attempt, but the blanks will spend much more time heating to drive off the moisture, and under vacuum to completely infuse the denser woods.

James Damm
Colorado Springs
Date: 2016-08-05

Great seller!

Excellent transaction. Fast shipping . Would buy from again.

Maxim
Ukraine
Date: 2016-08-05

Great Products, Excellent Service!

The best part of TurnTex is not the outstanding products, it's the great customer service. You are guaranteed to get good results using these products because Curtis takes the time to help you out! I can always count of fast shipping too!

Zac Higgins
Nevada
Date: 2016-08-02

Cactus Juice

Thanks for fast and correct delivery, very pleased as usually

Mikael Lundström
Sweden
Date: 2016-08-01

Realy Fast!

I ordered a gallon of cactus juice on Monday and it arrived on Thursday.  Curtis is an absolute pleasure to deal with.  I haven't used the cactus juice yet, but have very high hopes.

Bill Willis
Washington state
Date: 2016-08-01

FANTASTIC !!!!!!

Curtis cares very much about his business by show thoughtful interest for his clients.  It is very refreshing to do business with a company that show understands their clients and works hard toward meeting the needs of those clients. Curtis carries great produces but most important he will work for you so that you can spend more time on your projects. Will definitely be a repeat client.

Thomas Beatty
Canton GA
Date: 2016-07-27

Overseas shipping

Hi!  I placed an order for Alumilite resin and it arrived within two weeks. I live in Australia, the greatest country on earth, and the service from you was fantastic. Will be buying more from your company in the future.  Cheers.  Barry.

Barry Abberton
Australia
Date: 2016-07-26

Great product!

I purchased the cactus juice and the infusion chamber for vacuum infusion of mallet heads that I use for woodworking. The vacuum chamber is well made and looks like it will stand up to many years of use. Using the cactus juice was straightforward and the instructions were very clear. This made the learning curve very easy. As a first time user, I was pleased that my parts came out very well. I recommend this product to other woodworkers & woodturner that are looking for a simple and straightforward way to start vacuum infusing.

Marsh Jackson
Long Beach, CA
Date: 2016-07-23

super vendor - happy customer

I've purchased a number of items from this vendor.  All have been handled quickly and correctly. I'm on my 3rd gallon of Cactus juice, the product works as described.  there is plenty of info in the help section on how to use the product. I had questions related to my first purchase, called them and received my answer quickly.  also purchased a vacuum chamber and am quite pleased with its performance.  The thing i like best is the product is shipped very quickly.  I always seem to run out of something, and am 'on hold' till i get it.  Thanks for the quick service.

scott holman
Wyoming
Date: 2016-07-22

Great price and service

I ordered a gallon of Cactus Juice. My order was packaged well and shipped promptly. It arrived in only two days. Great service and prices. Will buy from again. 

Richard
Carencro LA
Date: 2016-07-22

Great quality and fast ship

Thank you for the fast service and great product line. I received my order very quickly and I will buy again. Thanks again, Kerry

Kerry
Ga
Date: 2016-07-21

Super Service!

As always I received stellar service from Turn Tex. 

Thank you Curtis! 

Tim Kipps
Va.
Date: 2016-07-20

Excellent customer service

Extremely good customer service.  I ordered cactus juice on July 8 and received it on July 12.  

D. Wardman
Date: 2016-07-18

Great stuff

I have been stabilizing Maple burls and curly maple with great results . I turn Wine stopper blanks 1- 1/2 diameter by 2 inches long .The red curly maple is soft and not good to turn . When stabilized it becomes a different wood . It also enhances the figure greatly . Elm burl works well too . Also have been doing black palm . It has a lite brown punky material mixed in with extremely hard jet black . It would always chip out when trying to turn fine detail . It is a joy to turn now .

Roger Foster
Rockford Il.
Date: 2016-07-18

awesome product

Super fast shipping, excellent customer service, had a snafu on my end called them the next day amended the order and they had it en route that day. Very satisfied with this company, and it's products. Will be ordering again.

Reza
Springfield, mo
Date: 2016-07-17

Great Products

I was looking for a good resin to build my Vaping boxes but couldn't find a good one, so I ordered Alumilite Clear and Cactus Juice.

Just arrived today and I casted the first box and it was amazing.

I will defiantly order more from TurnTex. 

Holger Jochem
Schiffweiler, Germany
Date: 2016-07-13

Great Service

I purchased several of the stabilization chamber components from TurnTex and the service was great and the order was shipped in a timely manner. I also had a question about one of the items that I ordered so I made a call to them and they got back to me the same day and answered my question.

All in all I was very satisfied with my shopping experience and will be shopping with them in the future.

 

ELwin
Atlanta, GA
Date: 2016-07-11

Great products

Never dissatisfied. Great products with a great support team

Pat Lorne
Delray Beach, Florida
Date: 2016-07-10

First Class Service

Before I placed my order I called Curtis with a couple of questions, I left a message thinking I would hear back in a day or two.  Within the hour he returned my call and answered my questions.  I placed my order that night and it arrived two days later ( Texas to New York).  To compare, I am still waiting on an Amazon order I placed 10 days ago.  The Cactus Juice product is everything it is advertised to be.  I turn over ninety different types of domestic and exotic woods from around the world and Cactus Juice has allowed me to stabilize wood that I never thought I would turn.

Thanks for the great service and the outstanding product.

Rich Phaneuf

Rixh Phaneuf
Saratoga Springs New York
Date: 2016-07-10

Great Products, Great Business

Cant say much more, quality products and service. Cactus Juice is the foundation of many of my crafts and it's always a pleasure to restock knowing I'm helping support another small US based business.

-Chris

 

Chris @Cut Branch
New York
Date: 2016-07-09