Customer Comments

Ordered some parts to make my chamber. It was very easy and fast.

 

was planning to purchase my vacuum tube from another company who was cheaper and didn’t charge shipping.  However, after reading several customer comments and your dedicated efforts in always helping with questions and points I decided to purchase my vacuum chamber from you.  I am looking very forward to working with you and getting my chamber.  I am just starting this journey and appreciate your dedication to your customers!

Charles Williams

To date, i've had great results with oak, ash, and spalted poplar. Adds much weight and strength to the wood. Takes a bit of practice to get the right results, but well worth the savings compared to buying stabilized woods. The customer service is knowledgeable and very responsive to any questions. Thanks

Always impressed with the product and the customer service. Thank you as always!

Curtis and Gaige never disappoint with their prompt and courteous service!  Thanks once again for seeing that your great product got to me so quickly!  We’ll be back in touch with you soon for another order.  

Well packed, promptly shipped.  Great.

Love you guys thanks you for everything!

The 8 inch chamber is a beast and that is a good thing. It took a long time to get it but was worth the wait . I will be using it to stabilize woods for Beads of Courage boxes that I make for sick children.

I bought a stabilization chamber, juice, and dye.  Also bought the recommended best vacuum pump.  The chamber is very well made.  I knew nothing about stabilizing wood other than what I learned on the website.  The website is a great educational resource.  I did a batch of 5 pen blanks as a test this weekend and they turned out great!  Can't wait to use it more!  Also - my toaster oven was off by about 25 degrees, so pick up the thermometer too.  Thanks!

Small businesses usually start from a passion for doing something you enjoy, marketing a level of expertise or talent which you'd developed, or both. It's hard work, crappy hours, poor pay, and can be somewhat thankless when you're a small new guy. IF it pays off the rewards generally come much later.

Anyway, I received an email from Curtis Seebeck asking for feedback on an order (my first) I had placed several weeks ago. When I visited the turntex.com website there was a dialogue box which popped up informing me that order processing would be delayed while the staff was away. I wasn't in a mad rush and was thrilled that someone had taken the time to post the message for potential customers. I placed my order fully prepared to wait a bit longer.

Not only was my order processed right away, but it arrived quickly and in a neat and secure package as well.

My point is that I try to support local business where I can, but I'll settle for a small business anywhere if I'm confident they can deliver a good quality product at a reasonable price. I did my research and TurnTex met my standard. I'm happy with my experience and I'll be a repeat customer so long as my own business allows. I know the value of positive feedback and I hope sharing my experience helps others choose TurnTex; this is how small business survives and thrives. I strongly recommend sharing the love if and when you can to help keep a great organization going.

Wow this baby is solid and awesome.  I love it.  I'm glad I bought the 6"x12", I place a bell jar inside with various colored batches and swap them in and out.  I'm so glad I bought my stabilization chamber from TurnTex!

I received my cactus juice a lot quicker than I was expecting, typical of non Amazon orders. Thank you

Everything relating to the order worked out great!  The Cactus Juice showed up quickly and our first batch is looking good.

Thanks!

I haven't turned in a while, but I still have a lot of turning blanks, and a lot of them need this.  But the primary reason I bought this, was because I was restoring an old Stanley No 40, hand plane, and the knob and tote, were extremely weathered and none of my attempts to fix the wood helped.  Cactus Juice was the exact thing that they needed.  It's easy and straightforward to use and, since it's heat activated, you don't waste any, just pour the rest back into the container.  https://youtu.be/pbMl3WfDs80

Curtis and Turntex are the absolute go-to for resin stabilizing supplies. Don't waste your time with cheap impersonations!

Just want to say thank you for the great service and I recommend everyone get their alumalite from turntex.

I'm very pleased with your product and will be ordering more in the future.
Former (Retired) small business owner, know the deal.

Being new at casting, I have found your products and product information very reassuring.  The quality is also very good, and knowing I can call you if I get into a jam allows me to have at it.

The order process was excellent and delivery fast.  Prices were the best I could find.  What more could you ask for.  Nothing.  The perfect company.  Thanks  

Great product. Easy ordering and quick shipping.

Order arrived quickly and was correct. Used it that night to stabilize some pine cones. Worked great!

It is with great pleasure that I commend you with your excellent customer service. The follow-up emails were evidence of true customer service and heartfelt concern for your customers. The quick shipping of the products were very impressive. I will definitely be ordering from you again. Your "Help Center" is a wealth of information for anyone with questions on Stabilizing.

I have owned and managed businesses in the past and I am a Stickler for good customer service and I will have to say that your company rate an A+'

 

I just stabilized my first couple of pieces using Cactus Juice. All the guidance on the Turntex website was so helpful; very pleased with the results, though I was surprised that I was still getting bubbles after five days! I did have a couple of questions during the process and Curtis was right there with clear concise answers - sometimes so quickly it was scary. I will be back!

I haven't used the product yet but the customer service is amazing!! I really appreciate the quick response. 

 

Thanks for everything. I will definitely be back for more. 

This by far has been a great investment!!   Quality product and built for use!!!   Also Curtis has been very good to deal with and is willing to answer any questions!!

Have not had a chance to use products yet. Anxious to get started. Very pleasant purchase. 

I haven’t had a chance to use the cactus juice yet. But there were no problems with my order or shipment.

I got the email that my Cactus Juice had shipped the day that I ordered it.  I’ve got handle scale blanks sitting in the vacuum chamber right now, so we’ll see if the product is as good as the service but if it is I know I will be satisfie.

Purchased the chamber from Turntex couple of years ago. So far ave used it to stabilize spalted, punky or porous blanks for turning pens. Works very welll and makes a world of difference in the blanks I can turn.

Curtis is very responsive, his website and YouTube channel are a great source of information for turners. Will definitely be back for more.

My order was received quickly. This was my first time using Cactus Juice. Curtis was very helpful and promptly answered a few questions I had. I recommend this company because of quality products and service.

Purchased the Oven Tamer II for drying wood, and curing Cactus Juice. Couldn't be happier. The Oven Tamer does a perfect job of maintaining the set temperature, and as advertised when set at the proper temperature the resin stays in the wood, and doesn't leak out as much. Have ran several batches through now, and am very pleased with the results. Plus the safety factor of knowing the oven will not overheat and catch your wood on fire is the number one reason why I purchased this. The owner Curtis is very helpful, and quick to answer any questions you may have. The master of stabilization.  

I want to thank you for your quick and awesome service. I really appreciate your company and the diligence you give to us as customers.

was so happ my order got to me quicker than expected and was shipped the same day I ordered it. 

I will definitely order again

As they say, spend a little extra now or spend a lot later (like I did). Quality is worth it. These pots are so perfectly engineered, but it is the things you may not hear about:

• Superb customer service
• A detailed instructional manual
• A master of vacuum pump information for when yours sieze up
• The hose has quick--release fittings unlike others I have read about
• Anti-tip ring so it will stay secure on your bench

Get on board with the best. 

The best customer service I have had hands down. Great communication, FAST processing and shipping, absolutely awesome! Be warned the Cactus Juice is highly addictive, and ordering from Turntex will become habit forming.

I’ve ordered several different products, along with a vacuum chamber from TurnTex. I have received excellent service and fast affordable shipping to Alaska. I will order more products from this company and recommend it to anyone who needs to stabilize anything.  

I’m very happy with the pump saver I bought from Turn Tex they have great service and the delivery was very fast  

Certainly the premier stablizing solution on the market. Good communication and fast service. Will return again.

The shipment got here quick and happy with the Alumilite product. Thanks. 

Once again my order got processed in a timely manner.

Thanks

Rob

Very easy ordering with great shipping. Will continue to order from Turntex

Really impressed with the quality of materials used and the workmanship in this pump saver. It is cheap insurance for your vacuum pump.

I make custom wa-handles (Kenscustomhandles) and I wanted to start stabilizing my own wood. Your website seems to be the only site that supports DYI vacuum chamber efforts. You site is well organized and easy to nagivate and your prices are fair. I just wish you had more DYI parts like 6" clear PVC tubes and caps. Thank you. Regards, --Hyun Kim

I am new to turning and casting, the next thing I want to get is one of your vacuum chamber for stabilizing. (I have heard nothing but good things about them!) I am very pleased with the fast shipping and just purchased my pressure pot and will be putting it together in the next few days. I look forward to doing business with you in the future for casting and stabilizing.

 

Thank You Very Much,

 

David from Madera, Ca.

First time ordering from TurnTex and was pleased with the product and service. Shipping was quick even though the carrier had issues. Will definitely be back to order more. 

If you want the best chamber for stabilizing, this is the place to get it. This is not an "Amazon Prime, 2 day shipping" type of operation. There is a wait time posted on the page and it was pretty close....up front honesty. I placed 2 separate orders and told them to just hold it and ship it together....done. Very nice product....no junk. Need technical help? Fast email response and he will answer the phone, although I will only call in case of emergency as I don't want to delay someone else getting their tank. Plain English....Great company to deal with.

 

I had an issue that was my own fault with the cactus juice, which I bought from another supplier. They were unable to help me. I contacted TurnTex, explained the situation, and they solved my problem without hesitatio, even though they had no obligation to. Their customer service is the absolute best I have ever encountered. I am just getting into turning stabilized woodd, and was a little apprehensive because of the limited number of resources to really commit to it, but after dealing with TurnTex I have no reason to hesitate. I highly recommend using them for all your supplies. By the way stanilized wood is so nice to work with, and the results can be pretty spectacular. 

I live in a rural area and I know I can count on fast delivery of stabilizing resin.

awesome produc, purchased a few times and it’s always worked as it should! By far the best stabilizer I’ve used.

My experiences with ordering from TurnTex have been outstanding.  I had one issue with the website while trying to place an order and the owner responded to my help request very promptly and was helpful.  The information in the Help Center tab is outstanding and has enabled me to have a lot of success creating fun and unique blanks.