Testimonials

Great product

Great product, unmatched personal service at tunntex

Luis saucier
Pineville,La.
Date: 2018-01-12

Great service as usual

Received my order sooner than expected. Well packaged. Curtis was very quick in responding to a question. Not sure he actually sleeps because he is so good at customer service.

Michael Armstrong
Owen Sound, Ontario, Canada
Date: 2018-01-12

Great customer service!

My items were packaged and a shipping notification was sent within an hour of me placing my order. I ordered Alumilite dyes and they work like a champ. 

Michael Dyer
California
Date: 2018-01-10

Kudos!!

Great product. Great service, even despite a snafu on my part. My hat is off to Curtis and Gaige!

Gregory Cozad
United States
Date: 2018-01-08

What to Say?

I really don't know what to add that has not been left in previous feedback. If you want to learn to stabilize and need mentoring, you have reached the correct place. I tip my hat to Curtis and his team, always same day shipments, packed correctly and securely. That is except for the time I got two boxes of cats. That is a joke and guess you had to be there. Plethora of knowledge is available and called Customer Service. You are not buying a product, and you simply can't just buy knowledge. You are buying a guiding hand, mentor, or tutor. I can't say enough good things about TurnTex or Curtis personally!!
Jason M. Olson
United States
Date: 2018-01-07

Juicer

 Hello, the juicer is easy to use. Being new to this the website answered all of my questions.

Very good people.

Thanks

Gerald Wheeler

 

 

Gerald Wheeler
United States
Date: 2018-01-07

Second usage

This is my second usage (gallon) of the cactus Juice.  In my previous usage I had some questions and called for clarification on some issues.  The response from Curtis was helpful and given without a problem (friendly and knowledgeable).  I expect to do another multiple batch again and expect to order another gallon.

Mel
Monticello, Fl.
Date: 2018-01-04

Hi from Alaska

i did receive cactus juice, on the smaller pieces of wood it seemed to work great, I think the cobbled together vacu system I used isn’t good for the larger burls I was trying it on. I will look into getting a better system, once activated  how long will the cactus juice last in the bottle?

Steve
Wasilla, Alaska
Date: 2018-01-03

Fantastic Customer Service

 I ordered a vacuum chamber from TunTex and the customer service from Curtis Seebeck was most outstanding.

On December 16th I left a message online asking when my chamber would ship, I planned to stabilize some pen blanks for Christmas presents. Curtis got back to me via his cell phone, he was out of town deer hunting and promised as soon as he got back he would jump on and get it out to me.

Curtis got my chamber out on Monday sent it overnight express. He followed it up with phone calls and emails to ensure delivery. As luck would have it UPS didn't deliver it as scheduled and Curtis followed up with UPS and more phone calls to me with status. He was in contact with me all the way until it was delivered on December 20th.

I cannot say enough about the fantastic customer service he provides. I have never experienced service like this anywhere, he sincerely cares and this makes a huge difference. I will always patronize TurnTex for all my casting and stabilizing needs.

Thank you Curtis.

Pete Koths

Peter Koths
Washington state
Date: 2018-01-03

Consistently excellent

Have made a few orders from TurnTex the past couple years,  and every single one was positive. Fast confirmation, fast well packaged shipping.   Quick and thorough response to pre and post sale questions.

I know exactly where to go for any questions stabilizing and alumilite, to get the "this is the way IT IS" answer,  regardless of what I may WANT to hear, but equally as important to me,  the follow up  "because..." explanations. 

Game well played,  Curtis. I wish you the best. 

Steve Milone

Steve Milone
Southern Ma
Date: 2017-12-30

Great Service

Great Service. Ordered online and had it in 4 days. I would highly recommend Turntex.

Dave Morris
Santa Maria, Ca
Date: 2017-12-29

Easy and Safe !

Very consistent product. I follow the directions and come out with great results every time! I've used other products found in big box hardware stores. Reading the warnings on the bottle , I am not sure I would want to be in the same room.  I still wear gloves and avoid contact but its nice to know its much safer than the big box brand I was using.   

Nathan
Nebraska
Date: 2017-12-28

Awesome product..

I have been wanting to learn how to stabilize wood and ordered my cactus juice and dye. I have to admit I was a little nervous at first, but after I started , it was entertaining and fun. It worked well and I have bought some more spalted wood to play with. Thanks TurnTex, and I will be ordering more product soon...Do you by chance sell a "how to" video that shows the complete process from start to finish? It would be nice to see how to double dye....Jim

J.Warren
Oregon
Date: 2017-12-27

Fabulous Product

I have been very satisfied with the product I have purchased from you and will continue to purchase Cactus Juice as I need it,

Mike Littlefield
Lubbock, Texas
Date: 2017-12-26

Great Service

Great service and great products.

Bill Gibson
Katy, Tx
Date: 2017-12-25

Very pleased; excellent quality!

I have waited to review the products I had purchased until after I completed my first batch of stabilized wood. I am very pleased with the results, and with the quality and ease of use of the Turntex products. 

I purchased the vacuum chamber, Cactus Juice resin, and temperature controller with timer. I also followed the recommendations regarding choice of vacuum pump and bought the American-made pump. Everything was easy to set up and appeared well made. I was particularly impressed with the digital temperature controller for the toaster oven. I was initially skeptical that the temperature could be controlled that precisely, but after tuning for my oven with the provided directions, and initial heating and stabilization, the oven maintained the temperature within a half degree for six hours of use. 

The vacuum chamber is very well built and fit and finish is excellent. It was definitely worth the wait, which was quite a long time. But I am very pleased with the finished product. The vacuum pump quickly drew the vacuum down, but it was very smoky with much oil mist. I must add, the vacuum pump was not sold by Turntex so this part has nothing to do with his product. The air was quickly drawn out of the wood, and within ten minutes, the stream of bubbles had dwindled to a trickle. I had stabilized a 6" x 6" x 1.5" piece of hard maple, a half dozen 2" x 6" x .5" pieces of wenge, a block of elm burl, and a strip of ebony in my initial test. I had ordered a very large chamber; 8" x 16", and was able to easily accomodate this amount of wood. After drawing a vacuum and when most of the bubbles had stopped, I released the vacuum and turned off the pump. It was several days before I had the time to remove the wood and put it in the toaster oven, so I am sure the resin had completely penetrated the wood during it's time in the vacuum tank. 

I was not interested in stabilizing wood for pen blanks and I had intended to use it for much thicker and bigger pieces of wood than what is generally used for pens. So I erred on the side of caution when it came to curing in the toaster oven. I left the wood in the oven for six hours to ensure that the resin had cured completely through the thicker pieces. Since I have not yet machined any of the wood that I have cured, it remains to be seen if I waited long enough. But there was no uncured resin when I unwrapped the wood blanks so I remain optimistic.

My recommendation of the Turntex products is very positive, and I feel that they are worth their cost. I am a firm believer in paying a premium for quality and buying only once. And in paying a premium to buy American. I have no problem recommending the Turntex products to others who have a need to stabilize wood. 

Casey Bowles
United States
Date: 2017-12-25

Amazing Service

Turn Tex has amazing Service and a great company to order from. 

Stephen
Missouri
Date: 2017-12-25

My recent order

As always, order complete and on time. I'm from Canada and order from there instead of here as I get great info before I order. 

I find people at other companies don't know there products. Phoned up a huge epoxy company in Toronto, Canada, and the salesman could not tell me any info on there epoxy I wanted and when I asked for someone that could I was told they just sell the products I would have to email the manufacturer. So I ordered from a company in the states. Curtis has emailed me back promptly numerous times and knows what he sells.

Glenn.

Canada customer. 

Glenn lefley
Canada
Date: 2017-12-24

Quick shipping

Quality products 

Knock out custom calls
Cochran, GA
Date: 2017-12-23

Customer for Life

It all started when I bought a blank of Spalted Red Palm from cookwoods.com., for a Puukko knife handle.

While researching what was needed to do to the blank to make it workable, Everything pointed to stabilization.

Googling that one term led me to a bunch of Youtube videos. that in turn pointed to TurnTex and all the information I would ever need to do the job right the first time.

I chose to assemble my own tank using some bits from TurnTex and HomeDepot since I had most of the 1/4 not fittings already.

Now I have all the parts (along with some Alumilite Dyes, ,Cactus Juice, Qt paint mixing cups w/lids, mixing sticks) waiting to be put together Christmas morning .

All for my little piece of Red Palm (and my growing collection of small burls and worthless wood I run across while camping) 

Everything I will ever need to feed this new part of my knife making hobby can be found at TurnTex! (and Amazon)

I will have to stop in to say Hi, the next I am near San Marcos!

 

PS. A Tip when trying to figure out what colors to mix to make what, give trycolors.com a try!

PSS. WalMart.com has Toaster Ovens for $17.06

 

 

Cary Power
Mckinney, Texas
Date: 2017-12-22

Killer stuff!

Curtis always has good stuff. Good guys. Good family. Quick shipping. Lots of stuff in stock. Super smart dude

Dave M
Illinois
Date: 2017-12-22

Have been buying from Curtis for a while.

I have never had any issues with TurnTex and have always received my orders promptly. Everything I have ordered from Curtis has been packaged well and so far no damaged items. Curtis has always answered any questions I have asked. Thanks Mike McVay Garland, Texas
Mike McVay
Garland, Texas
Date: 2017-12-22

Great Transaction

I ordered cactus juice on a Sunday and received on the next Thursday during the Holiday season.  I have only used it twice and it has worked great.  Now I look at every thing wondering if it can be stabilized and turned.  It will definitely be fun to try stabilizing different things.  Thanks for providing the great service along with a great product.  

Bruce
Southern CA
Date: 2017-12-21

Happy customer

Your top notch products and the freedom in which you share your knowledge will keep me as a customer until I’m no longer wood turning.  

Peter Woychesko
Spruce Grove, Alberta Canada
Date: 2017-12-19

Great service

I am pleased to order from Turn Tex. the service is excellent and the turn around time is quick.

Brian Freeman
La Habra Ca
Date: 2017-12-19

Great products

Tried cactus juice on some Oak I had  on site. The wood was decayed and had worm holes. Have never been able to reliably machine the wood. Cactus juice firmed it up and made it easy to turn. I ordered another two gallons and the temperature controller. The temp controller saved a lot of trial and error on the oven control. Shipping was fast from Texas but my second shipment was delayed by UPS because of our wildfires. It took them a week after evacuations were lifted to find the trailer with my shipment. Again it was a UPS problem not TurnTex. I will order again without hesitation.

Joe
Ojai, Calif.
Date: 2017-12-18

Great selection and service

Great selection and products

Rodger Smith
United States
Date: 2017-12-18

Great very large Chamber

Hi Curtis,

Got the really large chamber I ordered, looks great and I am looking forward to testing it out. Really liked the little touches (like the label on the gauge) and the attention to fine detail. Thanks for all your help as well, I know my application is really odd but the support you gave me really helped.

Cheers

Paul

Paul Guinibert
New Zealand
Date: 2017-12-17

Absolutely grateful

Fastastic product, worked better then expected. Your products are going to be continued to be used by me now and in the futur.

Thank you so much

Ed

Ed Devine
Trenton, Nj
Date: 2017-12-16

Happy customer

Fast shipping and great customer service. I like the small businesses with real people.

Brad
Oregon
Date: 2017-12-16

Excellent service and quality.

Shipping is always quick and the customer service is excellen. 

Austin
Michigan
Date: 2017-12-14

Order Feedback

Box received was rough but product was not damaged. Thank you for your support and service. Jim

Jim Nottingham
Kimberling City
Date: 2017-12-09

Great product

i bought a gallon of cactus juice and used it halh up in one day.  I have a back lot with some great hardwood that has been laying for too long, I'm going to revive it with the cactus juice and make psalter boxes with the stabilized wood.  

Love what this product can do.

thanks turn tex for this great stuff!

cathy

cathy
Jamestown, tn
Date: 2017-12-09

Great service--again!

I am a repeat customer of TurnTex and once again received excellent service.  My order was shipped within two days of sending it right around Thanksgiving.  Curtis is a delight to work with and has helped me develop my skills with both stabilization and alumilite casting.  Great guy and great company to work with.

Tom "Pops" Puskar
Howell, NJ
Date: 2017-12-08

Service

GREAT SERVICE  Real caring people

Carol
[email protected]
Date: 2017-12-08

Service

GREAT SERVICE  Real caring people

Carol
[email protected]
Date: 2017-12-08

Happy happy happy

As usual turn tex customer service is right on point. They ship almost as soon as they get the order. Got it in 2 days

James Nix
Mckinney texas
Date: 2017-12-08

Shipping

The only problem was delivery. It was ordered on November 26th and we did not receive it untill December 5th

 

My comment:  The order was placed in the evening of Sunday, 11/26th, a holiday weekend.  There was a notice on my site that orders may not go out on Monday due to taking the previous Thursday and Friday off for Thanksgiving and a long weekend.  We busted butt on Monday, 11/27 and got all orders out anyway, including this one.  It was ready for pickup by UPS by 3:25 pm and was picked up by UPS at 7:22 pm meaning we shipped it the same business day it was received.   UPS Ground was chosen as the shipping option which is seldom the quickest method and UPS, being the holiday season and the week after a long weekend, had some delays.  This was conveyed to the customer in an e-mail from UPS as an exception notification.  We did our job above and beyond what was stated on my site by working extra hard and late on Monday to get all orders out.  Once a package is handed off to the carrier, any delay is beyond our control.

Carol J. Stevenson
Richland Center, WI
Date: 2017-12-07

Awesome customer service

All companies should take note of Turntex’s customer service .  You guys got the customer service down to a science. If other companies had as good customer service as Turntex there would not be a requirement for customer service departments. 

 

Keep up up the great work. 

 

Thanks,

 

Michael Kuklok

Michael Kuklok
Pearl City Hawaii
Date: 2017-12-07

Great customer service

I order from Curtis, for the pass two years now, I am in Canada and as usual great service and I love the products.  Thank you Curtis.

Alain Cayer
Selkirk, Manitoba, Canada
Date: 2017-12-07

Better options than Alumilite offers

I have yet to start stabilizing, but I can here to research how it is done.  While doing so I noticed that they also sell Alumilite.  What convinced me to purchase here vice the Alumilite web store was the smaller options available.  I was not ready to shell out the $160 for the 16 lb kit (was not sure I was ready to switch over) and I knew the 2lb kit was not enough.  The Alumilite web store does not offer any other sizes, but TurnTex has a 8lb kit that was perfect for my needs and well within my budget.  I was also able to grab dye for the same price.  Shipping was quick, and would have arrived within 2 days had the UPS driver actually delivered it Saturday when it was out for delivery and never arrived (redelivered on Monday).  Will certainly reorder again!!

Joe Candrilli
Jacksonville, FL
Date: 2017-12-05

Good service

I have been very happy with the service supplied by Turn Tex.  They were most helpful before I even ordered anything and gave great advice and recommendations.  I purchased a good setup to stabilize knife blanks.  When I had questions with set up,  I was able to get help from them.  Additionally, I found out the lead wire coming from their controller would not stand a 400 degree temp [way beyond that recommended to cure the Cactus Juice reason] I contacted Curtis thinking he might suggest where I could look for a heat resistant wire.  He indicated they had just gone to a wire that would withstand 600 degrees and would send me one, no charge.

  That in my opinion is great service.  Thanks you Curtis

 

Gary
Wichita, Ks.
Date: 2017-12-05

Excellent products

I have purchased products from TurnTex for several years now.  I have never had any issue with placing and order or shipping.  My orders arrive quickly

and in excellent condition.  Anytime I have had questions, they were answered quickly and thoroughly.  If you need assistance they are always there.

I have tried other stabilizing products and I have not had any that do a better job or turn out better.   I have breathing issues and the Cactus Juice does not affect me in any manner.

No strong odor and water clean up, you just can't get any better than the products and service provided by TurnTex.  That is years of experience.  

Tony Lilley
Missouri
Date: 2017-12-04

Great Service

Very happy with the service I have gotten with Turntex. I have only ordered a few items so far, but they are quickly shipped and arrive quickly and in good packaging. Very impressed with how they respond to alot of questions in facebook forums.

Bucky Rauch
Grand Junction, CO
Date: 2017-12-04

quality products

Quality products  -  Quality service  -  very fast shipping      thanks  TED

Ted
Hebron, IN
Date: 2017-12-03

Happy

Excellent product (ordered cactus juice and dyes), no issues, fast shipping. Thanks a lot!

 

Oleg
California
Date: 2017-12-02

Cactus juice

Very simple process, very easy to use. Wood has turned out wonderful and much easier to turn.
Charles Nunn
Newton, ks
Date: 2017-12-01

Very happy customer

Every order I’ve made has been filled and shipped within 24 hrs very happy with my service at turntex will defuse them for all of my Alumilite orders

Malcolm ames
Sour lake tx
Date: 2017-12-01

Great products

I ordered cactus juice and a vacuum chamber quality is great and produces excellent stabilized wood!  Very happy with my purchase.

Dan
New Jersey
Date: 2017-11-29

NZ client

Curtis went out of his way to help me out with problems i was having sorting my stabilising gear. I wouldnt hesitate recommending Curtis's products or advice. He is so keen to help

Phil Higgins
New Zealand
Date: 2017-11-26